Development of a consumer constructed scale to evaluate mental health service provision

Journal article


Oades, Lindsay G., Law, Josephine and Marshall, Sarah L.. (2011) Development of a consumer constructed scale to evaluate mental health service provision. Journal of Evaluation in Clinical Practice. 17(6), pp. 1102 - 1107. https://doi.org/10.1111/j.1365-2753.2010.01474.x
AuthorsOades, Lindsay G., Law, Josephine and Marshall, Sarah L.
Abstract

Objective  Most mental health outcome and satisfaction measures have been developed by academic researchers or service providers. Consumers have been limited to the role of participant or advisor. The validity and reliability of these satisfaction measures have been challenged. This paper reports the development of a consumer satisfaction questionnaire in which consumers work as collaborative researchers to increase its face validity and relevance.

Method  Eleven themes from a previous participatory study were used by consumer researchers and university-based researchers to generate questionnaire items, with four items reflecting each theme. The internal consistency and factor structure were examined in public and non-government mental health service centres based on data of 202 mental health consumers.

Results  Principal Components Analysis with oblique rotation yielded a two-factor structure: Empowerment and Dehumanization. The two factors together explained 36.7% of the total variance. The scale demonstrated high internal consistency, with Cronbach's alpha for the total scale at 0.92, and for the two factors at 0.92 and 0.80.

Conclusions  The questionnaire was developed in accordance with an evaluation framework of consumer directed evaluation of mental health services. The final questionnaire consists of 26 items. It has satisfactory internal consistency and appeared to be useful with inpatients and outpatients. Further research will be performed to establish its test–retest reliability and criterion validity.

Keywordsconsumer participation; mental health services; questionnaire; service evaluation
Year2011
JournalJournal of Evaluation in Clinical Practice
Journal citation17 (6), pp. 1102 - 1107
ISSN1356-1294
Digital Object Identifier (DOI)https://doi.org/10.1111/j.1365-2753.2010.01474.x
Scopus EID2-s2.0-80755187791
Page range1102 - 1107
Research GroupInstitute for Positive Psychology and Education
Grant IDnhmrc/219327
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