Enhancing multiple dimensions of performance in small professional firms through leader-follower trust

Journal article

Jing, Fenwick, Avery, Gayle and Bergsteiner, Harald. (2014). Enhancing multiple dimensions of performance in small professional firms through leader-follower trust. Asia Pacific Journal of Human Resources. 52(3), pp. 351 - 369. https://doi.org/10.1111/1744-7941.12012
AuthorsJing, Fenwick, Avery, Gayle and Bergsteiner, Harald
Abstract

This study reports a range of positive effects of trusting relationships between leaders and followers on multiple measures of performance in small professional service firms. Six performance measures were used: financial outcomes, staff and customer satisfaction, productivity, and staff and manager tenure. Predictions that firms with high levels of manager–follower trust would outperform their low-trust peers were supported on all measures. Importantly, the findings indicated that retaining managers and staff in small firms is associated with high levels of manager–follower trust.

Keywordsleadership; performance; pharmacies; retention; small business; trust
Year2014
JournalAsia Pacific Journal of Human Resources
Journal citation52 (3), pp. 351 - 369
ISSN1744-7941
Digital Object Identifier (DOI)https://doi.org/10.1111/1744-7941.12012
Page range351 - 369
Research GroupPeter Faber Business School
Publisher's version
File Access Level
Controlled
Permalink -

https://acuresearchbank.acu.edu.au/item/851vz/enhancing-multiple-dimensions-of-performance-in-small-professional-firms-through-leader-follower-trust

Log in to edit

Restricted files

Publisher's version

  • 116
    total views
  • 0
    total downloads
  • 5
    views this month
  • 0
    downloads this month
These values are for the period from 19th October 2020, when this repository was created.

Export as

Related outputs

The ethics of perpetuating seriously flawed country rankings
Bergsteiner, Harald and Avery, Gayle C.. (2014). The ethics of perpetuating seriously flawed country rankings. 9th International ISL Symposium on Sustainable Leadership. pp. 1 - 10
The twin-cycle experiential learning model : Reconceptualising Kolb's theory
Bergsteiner, Harald and Avery, Gayle. (2014). The twin-cycle experiential learning model : Reconceptualising Kolb's theory. Studies in Continuing Education. 36(3), pp. 257 - 274. https://doi.org/10.1080/0158037X.2014.904782
Enhancing performance in small professional firms through vision communication and sharing
Jing, Fenwick, Avery, Gayle and Bergsteiner, Harald. (2014). Enhancing performance in small professional firms through vision communication and sharing. Asia Pacific Journal of Management. 31(2), pp. 599 - 620. https://doi.org/10.1007/s10490-013-9345-9
The relationship between leadership paradigms and employee engagement
Zhang, Tanyu, Avery, Gayle, Bergsteiner, Harald and More, Elizabeth. (2014). The relationship between leadership paradigms and employee engagement. Journal of Global Responsibility. 5(1), pp. 4 - 21. https://doi.org/10.1108/JGR-02-2014-0006
Do follower characteristics moderate leadership and employee engagement?
Zhang, Tanyu, Avery, Gayle, Bergsteiner, Harald and More, Elizabeth. (2014). Do follower characteristics moderate leadership and employee engagement? Journal of Global Responsibility. 5(2), pp. 269 - 288. https://doi.org/10.1108/JGR-04-2014-0016
Enhancing multiple dimensions of performance in small professional firms through leader - follower trust
Jing, Fenwick Feng, Avery, Gayle and Bergsteiner, Harald. (2013). Enhancing multiple dimensions of performance in small professional firms through leader - follower trust. Asia Pacific Journal of Human Resources. 52(3), pp. 1 - 19. https://doi.org/10.1111/1744-7941.12012
When ethics are comprised by idealogy: The global competitiveness report
Bergsteiner, Harald and Avery, Gayle. (2012). When ethics are comprised by idealogy: The global competitiveness report. Journal of Business Ethics. 109(4), pp. 391 - 410. https://doi.org/10.1007/s10551-011-1136-y
Accountability theory meets accountability practice
Bergsteiner, Harald. (2012). Accountability theory meets accountability practice Emerald Group Publishing Ltd.
How BMW successfully practices sustainable leadership principles
Avery, Gayle C. and Bergsteiner, Harald. (2011). How BMW successfully practices sustainable leadership principles. Strategy & Leadership. 39(6), pp. 11 - 18. https://doi.org/10.1108/10878571111176583
Sustainable leadership practices for enhancing business resilience and performance
Avery, Gayle C. and Bergsteiner, Harald. (2011). Sustainable leadership practices for enhancing business resilience and performance. Strategy & Leadership. 39(3), pp. 5 - 15. https://doi.org/10.1108/10878571111128766
Kolb's experiential learning model: critique from a modelling perspective
Bergsteiner, Harald, Avery, Gayle and Neumann, Ruth. (2010). Kolb's experiential learning model: critique from a modelling perspective. Studies in Continuing Education. 32(1), pp. 29 - 46. https://doi.org/10.1080/01580370903534355
A generic multiple constituency matrix: Accountability in private prisons
Bergsteiner, Harald and Avery, Gayle. (2009). A generic multiple constituency matrix: Accountability in private prisons. Journal of Public Administration Theory and Research. 19(3), pp. 631 - 660. https://doi.org/10.1093/jopart/mun011