Enhancing multiple dimensions of performance in small professional firms through leader-follower trust

Journal article

Jing, Fenwick, Avery, Gayle and Bergsteiner, Harald. (2014). Enhancing multiple dimensions of performance in small professional firms through leader-follower trust. Asia Pacific Journal of Human Resources. 52(3), pp. 351 - 369. https://doi.org/10.1111/1744-7941.12012
AuthorsJing, Fenwick, Avery, Gayle and Bergsteiner, Harald
Abstract

This study reports a range of positive effects of trusting relationships between leaders and followers on multiple measures of performance in small professional service firms. Six performance measures were used: financial outcomes, staff and customer satisfaction, productivity, and staff and manager tenure. Predictions that firms with high levels of manager–follower trust would outperform their low-trust peers were supported on all measures. Importantly, the findings indicated that retaining managers and staff in small firms is associated with high levels of manager–follower trust.

Keywordsleadership; performance; pharmacies; retention; small business; trust
Year2014
JournalAsia Pacific Journal of Human Resources
Journal citation52 (3), pp. 351 - 369
ISSN1744-7941
Digital Object Identifier (DOI)https://doi.org/10.1111/1744-7941.12012
Page range351 - 369
Research GroupPeter Faber Business School
Publisher's version
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