Rising up the ranks in call centres :is the view different on the way to the top?

Conference item


McDonnell, Anthony, Connell, Julia, Hannif, Zeenobiyah and Burgess, John. (2010) Rising up the ranks in call centres :is the view different on the way to the top? Australia: Australian and New Zealand Academy of Management. pp. 1 - 21
AuthorsMcDonnell, Anthony, Connell, Julia, Hannif, Zeenobiyah and Burgess, John
KeywordsHuman Resources Management;--Administration and Business Support Services
Year2010
JournalProceedings of the 24th annual Australian and New Zealand Academy of Management conference: managing for unknowable futures
PublisherAustralian and New Zealand Academy of Management
Open accessOpen access
Page range1 - 21
ISBN1877040827
Place of publicationAustralia
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https://acuresearchbank.acu.edu.au/item/85xqz/rising-up-the-ranks-in-call-centres-is-the-view-different-on-the-way-to-the-top

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