Teamwork, organizational learning, patient safety and job outcomes

Journal article


Goh, Swee, Chan, Christopher and Kuzeimsky, Craig. (2013). Teamwork, organizational learning, patient safety and job outcomes. International Journal of Health Care Quality Assurance. 26(5), pp. 420 - 432. https://doi.org/10.1108/IJHCQA-05-2011-0032
AuthorsGoh, Swee, Chan, Christopher and Kuzeimsky, Craig
Abstract

Purpose – This article aims to encourage healthcare administrators to consider the learning organization concept and foster collaborative learning among teams in their attempt to improve patient safety. Design/methodology/approach – Relevant healthcare, organizational behavior and human resource management literature was reviewed. Findings – A patient safety culture, fostered by healthcare leaders, should include an organizational culture that encourages collaborative learning, replaces the blame culture, prioritizes patient safety and rewards individuals who identify serious mistakes. Practical implications – As healthcare institution staffs are being asked to deliver more complex medical services with fewer resources, there is a need to understand how hospital staff can learn from other organizational settings, especially the non-healthcare sectors. Originality/value – The paper provides suggestions for improving patient safety which are drawn from the health and business management literature.

Keywordspatient safety; organizational learning; collaborative team learning; health services sector; learning organizations; team working
Year2013
JournalInternational Journal of Health Care Quality Assurance
Journal citation26 (5), pp. 420 - 432
PublisherEmerald Publishing Limited
ISSN0952-6862
Digital Object Identifier (DOI)https://doi.org/10.1108/IJHCQA-05-2011-0032
Scopus EID2-s2.0-84879734852
Page range420 - 432
Publisher's version
File Access Level
Controlled
Place of publicationUnited Kingdom
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