Nurses' resilience and the emotional labour of nursing work: An integrative review of empirical literature

Journal article


Cynthia, Delgado, Upton, Dominic, Ranse, Kristen, Furness, Trentham and Foster, Kim. (2017) Nurses' resilience and the emotional labour of nursing work: An integrative review of empirical literature. International Journal of Nursing Studies. 70, pp. 71 - 88. https://doi.org/10.1016/j.ijnurstu.2017.02.008
AuthorsCynthia, Delgado, Upton, Dominic, Ranse, Kristen, Furness, Trentham and Foster, Kim
Abstract

Background: The emotional labour of nursing work involves managing the emotional demands of relating with patients, families and colleagues. Building nurses’ resilience is an important strategy in mitigating the stress and burnout that may be caused by ongoing exposure to these demands. Understandings of resilience in the context of emotional labour in nursing, however, are limited. Objectives:To investigate the state of knowledge on resilience in the context of emotional labour in nursing. Design: Integrative literature review. Data sources: CINAHL, Medline, Scopus, and PsycINFO electronic databases were searched for abstracts published between 2005 and 2015 and written in English. Reference lists were hand searched. Review methods: Whittemore and Knafl’s integrative review method was used to guide this review. The constant comparative method was used to analyze and synthesize data from 27 peer-reviewed quantitative and qualitative articles. Methodological quality of included studies was assessed using the Mixed Methods Assessment Tool. Results: Emotional labour is a facet of all aspects of nursing work and nurse-patient/family/collegial interactions. Emotional dissonance arising from surface acting in emotional labour can lead to stress and burnout. Resilience can be a protective process for the negative effects of emotional labour. Several resilience interventions have been designed to strengthen nurses’ individual resources and reduce the negative effects of workplace stress; however they do not specifically address emotional labour. Inclusion of emotional labour-mitigating strategies is recommended for future resilience interventions. Conclusion: Resilience is a significant intervention that can build nurses’ resources and address the effects of emotional dissonance in nursing work. There is a need for further investigation of the relationship between resilience and emotional labour in nursing, and robust evaluation of the impact of resilience interventions that address emotional labour.

Year2017
JournalInternational Journal of Nursing Studies
Journal citation70, pp. 71 - 88
PublisherElsevier
ISSN0020-7489
Digital Object Identifier (DOI)https://doi.org/10.1016/j.ijnurstu.2017.02.008
Scopus EID2-s2.0-85013421291
Page range71 - 88
Research GroupSchool of Nursing, Midwifery and Paramedicine
Place of publicationUnited Kingdom
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McKenna, Brian, Furness, Trentham, Dhital, Deepa, Ennis, Garry, Houghton, James, Lupson, Christine and Toomey, Nigel. (2014) Recovery-oriented Care in Acute Inpatient Mental Health Settings : An Exploratory Study. Issues in Mental Health Nursing. 35(7), pp. 526 - 532. https://doi.org/10.3109/01612840.2014.890684
Incidence and outcomes of major trauma patients managed in the Australian Capital Territory
Ogilvie, Rebekah, Curtis, Kate, Palmer, Cameron, Lam, Mary, McCloughen, Andrea and Foster, Kim Narelle. (2014) Incidence and outcomes of major trauma patients managed in the Australian Capital Territory. ANZ Journal of Surgery. 84(6), pp. 433 - 437. https://doi.org/10.1111/ans.12524
The burden of youth: major traumatic injury in adolescents and young adults managed in the Australian Capital Territory
Ogilvie, Rebekah, Curtis, Kate, Lam, Mary, McCloughen, Andrea and Foster, Kim. (2014) The burden of youth: major traumatic injury in adolescents and young adults managed in the Australian Capital Territory. Journal of Trauma Nursing. 21(5), pp. 218 - 227. https://doi.org/10.1097/JTN.0000000000000068
Benefits of whole-body vibration to people with COPD: a community-based efficacy trial
Furness, Trentham, Joseph, Corey, Naughton, Geraldine, Welsh, Liam and Lorenzen, Christian. (2014) Benefits of whole-body vibration to people with COPD: a community-based efficacy trial. BMC Pulmonary Medicine. 14(1), pp. 1 - 7. https://doi.org/10.1186/1471-2466-14-38
Academic staff perceptions of factors underlying program completion by Australian Indigenous nursing students
West, Roianne, Usher, Kim, Foster, Kim Narelle and Stewart, Lee. (2014) Academic staff perceptions of factors underlying program completion by Australian Indigenous nursing students. The Qualitative Report. 19(12), pp. 1 - 19.
Experiences of peer support for children and adolescents whose parents and siblings have mental illness
Foster, Kim Narelle, Lewis, Peter and McCloughen, Andrea. (2014) Experiences of peer support for children and adolescents whose parents and siblings have mental illness. Journal of Child and Adolescent Psychiatric Nursing. 27(2), pp. 61 - 67. https://doi.org/10.1111/jcap.12072
Benefits of whole-body vibration to people with COPD: A community-based efficacy trial
Furness, Trentham, Joseph, Corey, Naughton, Geraldine, Welsh, Liam and Lorenzen, Christian. (2014) Benefits of whole-body vibration to people with COPD: A community-based efficacy trial. BMC Pulmonary Medicine. 14(38), pp. 1 - 7. https://doi.org/10.1186/1471-2466-14-38
The transformation from custodial to recovery-oriented care : A paradigm shift that needed to happen
McKenna, Brian, Furness, Trentham, Dhital, Deepa, Park, Malcolm and Connally, Fiona. (2014) The transformation from custodial to recovery-oriented care : A paradigm shift that needed to happen. Journal of Forensic Nursing. 10(4), pp. 226 - 233. https://doi.org/10.1097/JFN.0000000000000045
The challenges of conducting a nurse-led intervention in a randomized controlled trial with vulnerable participants
Park, Tanya, Usher, Kim and Foster, Kim Narelle. (2014) The challenges of conducting a nurse-led intervention in a randomized controlled trial with vulnerable participants. Nursing Research and Practice. https://doi.org/10.1155/2014/394237
When reduction strategies are put into place and mental health consumers are still secluded : An analysis of clinical and sociodemographic characteristics
Bullock, Rebecca, McKenna, Brian, Kelly, Teresa, Furness, Trentham and Tacey, Mark. (2014) When reduction strategies are put into place and mental health consumers are still secluded : An analysis of clinical and sociodemographic characteristics. International Journal of Mental Health Nursing. 23(6), pp. 506 - 512. https://doi.org/10.1111/inm.12078
A randomized controlled trial undertaken to test a nurse-led weight management and exercise intervention designed for people with serious mental illness who take second generation antipsychotics
Usher, Kim, Park, Tanya, Foster, Kim Narelle and Buettner, Petra. (2013) A randomized controlled trial undertaken to test a nurse-led weight management and exercise intervention designed for people with serious mental illness who take second generation antipsychotics. Journal of Advanced Nursing. 69(7), pp. 1539 - 1548. https://doi.org/10.1111/jan.12012
Indigenous Australians' participation in pre-registration tertiary nursing courses: A mixed methods study
West, Roianne, Usher, Kim, Buettner, Petra G., Foster, Kim Narelle and Stewart, Lee. (2013) Indigenous Australians' participation in pre-registration tertiary nursing courses: A mixed methods study. Contemporary Nurse. 46(1), pp. 123 - 134. https://doi.org/10.5172/conu.2013.46.1.123
The PICHFORK (Pain InCHildren Fentanyl OR Ketamine) trial comparing the efficacy of intranasal ketamine and fentanyl in the relief of moderate to severe pain in children with limb injuries : study protocol for a randomized controlled trial
Graudins, Andis, Meek, Robert, Egerton-Warburton, Diana, Seith, Robert, Furness, Trentham and Chapman, Rosemary. (2013) The PICHFORK (Pain InCHildren Fentanyl OR Ketamine) trial comparing the efficacy of intranasal ketamine and fentanyl in the relief of moderate to severe pain in children with limb injuries : study protocol for a randomized controlled trial. Trials. https://doi.org/10.1186/1745-6215-14-208
Intervention programs for children whose parents have a mental illness: A review
Reupert, Andrea E., Cuff, Rose, Drost, Louisa, Foster, Kim Narelle, van Doesum, Karin T. M. and van Santvoort, Floor. (2013) Intervention programs for children whose parents have a mental illness: A review. The Medical Journal of Australia. 199(3 (Suppl)), pp. S18 - S22. https://doi.org/10.5694/mja11.11145
Educating Australian registered nurses in comprehensive health assessment: A pilot study
Foster, Kim Narelle, Lewis, Melinda, Marshall, Andrea and Lewis, Peter. (2013) Educating Australian registered nurses in comprehensive health assessment: A pilot study. The Journal of Continuing Education in Nursing. 44(4), pp. 155 - 162. https://doi.org/10.3928/00220124-20130201-34
Accidental insider: Living the PhD study
West, Caryn, Stewart, Lee, Foster, Kim Narelle and Usher, Kim. (2013) Accidental insider: Living the PhD study. Accidental insider: Living the PhD study. 20(1), pp. 61 - 65. https://doi.org/10.1016/j.colegn.2012.03.005
Mental health following traumatic physical injury: An integrative literature review
Wiseman, Taneal, Foster, Kim Narelle and Curtis, Kate. (2013) Mental health following traumatic physical injury: An integrative literature review. Injury. 44(11), pp. 1383 - 1390. https://doi.org/10.1016/j.injury.2012.02.015
Whole-body vibration as a mode of dyspnoea free physical activity: a community-based proof-of-concept trial
Furness, Trentham, Joseph, Corey, Welsh, Liam, Naughton, Geraldine and Lorenzen, Christian. (2013) Whole-body vibration as a mode of dyspnoea free physical activity: a community-based proof-of-concept trial. BMC Research Notes. 6(452), pp. 1 - 4. https://doi.org/10.1186/1756-0500-6-452
Through a critical lens: Indigenist research and the Dadirri method
West, Roianne, Stewart, Lee, Foster, Kim Narelle and Usher, Kim. (2012) Through a critical lens: Indigenist research and the Dadirri method. Qualitative Health Research. 22(11), pp. 1582 - 1590. https://doi.org/10.1177/1049732312457596
The meaning of resilience to persons living with chronic pain: An interpretive qualitative inquiry
West, Caryn, Stewart, Lee, Foster, Kim Narelle and Usher, Kim. (2012) The meaning of resilience to persons living with chronic pain: An interpretive qualitative inquiry. Journal of Clinical Nursing. 21(9-10), pp. 1284 - 1292. https://doi.org/10.1111/j.1365-2702.2011.04005.x
The experience of surviving lifethreatning injury: A qualitative synthesis
Ogilvie, Rebekah, McCloughen, Andrea, Curtis, Kate and Foster, Kim Narelle. (2012) The experience of surviving lifethreatning injury: A qualitative synthesis. International Nursing Review. 59(3), pp. 312 - 320. https://doi.org/10.1111/j.1466-7657.2012.00993.x
Developing resilient children and families when parents have mental illness: A family-focused approach
Foster, Kim Narelle, O'Brien, Louise and Korhonen, Teija. (2012) Developing resilient children and families when parents have mental illness: A family-focused approach. International Journal of Mental Health Nursing. 21(1), pp. 3 - 11. https://doi.org/10.1111/j.1447-0349.2011.00754.x
Mental health education programmes for generalist health professionals: An integrative review
Brunero, Scott, Jeon, Yun-Hee and Foster, Kim Narelle. (2012) Mental health education programmes for generalist health professionals: An integrative review. International Journal of Mental Health Nursing. 21(5), pp. 428 - 444. https://doi.org/10.1111/j.1447-0349.2011.00802.x
Efficacy of a whole-body vibration intervention to effect exercise tolerance and functional performance of the lower limbs of people with chronic obstructive pulmonary disease
Furness, Trentham, Bate, Nicole, Welsh, Liam, Naughton, Geraldine and Lorenzen, Christian. (2012) Efficacy of a whole-body vibration intervention to effect exercise tolerance and functional performance of the lower limbs of people with chronic obstructive pulmonary disease. BMC Pulmonary Medicine. 12(71), pp. 1 - 6. https://doi.org/10.1186/1471-2466-12-71
The experience of weight gain as a result of taking second-generation antipsychotic medications: The mental health consumer perspective
Usher, Kim, Park, Tanya and Foster, Kim Narelle. (2012) The experience of weight gain as a result of taking second-generation antipsychotic medications: The mental health consumer perspective. Journal of Psychiatric and Mental Health Nursing. 20(9), pp. 801 - 806. https://doi.org/10.1111/jpm.12019
Chronic pain and the family: The experience of the partners of people living with chronic pain
West, Caryn, Usher, Kim, Foster, Kim Narelle and Stewart, Lee. (2012) Chronic pain and the family: The experience of the partners of people living with chronic pain. Journal of Clinical Nursing. 21(23-24), pp. 3352 - 3360. https://doi.org/10.1111/j.1365-2702.2012.04215.x
Physical health and wellbeing of emerging and young adults with mental illness: An integrative review of international literature
McCloughen, Andrea, Foster, Kim Narelle, Huws-Thomas, Michelle and Delgado, Cynthia. (2012) Physical health and wellbeing of emerging and young adults with mental illness: An integrative review of international literature. International Journal of Mental Health Nursing. 21(3), pp. 274 - 288. https://doi.org/10.1111/j.1447-0349.2011.00796.x
Intervention programs for children whose parents have a mental illness: A review
Reupert, Andrea E., Cuff, Rose, Drost, Louisa, Foster, Kim, van Doesum, Karin T. M. and van Santvoort, Floor. (2012) Intervention programs for children whose parents have a mental illness: A review. Medical Journal of Australia. 1(1), pp. 18 - 23. https://doi.org/10.5694/mjao11.11145
Educational approaches and activities to enhance emotional intelligence
Foster, Kim Narelle and McKenzie, Heather. (2012) Educational approaches and activities to enhance emotional intelligence. In In J. Hurley and P. Linsley (Ed.). Emotional intelligence in health and social care: A guide for improving human relationships pp. 127 - 145 Radcliffe Publishing Ltd.
Resilience in families with a member with chronic pain: A mixed methods study
West, Caryn, Buettner, Petra, Stewart, Lee, Foster, Kim Narelle and Usher, Kim. (2012) Resilience in families with a member with chronic pain: A mixed methods study. Journal of Clinical Nursing. 21(23-24), pp. 3532 - 3545. https://doi.org/10.1111/j.1365-2702.2012.04271.x
Effect of performance jewlery on balance of elite Australian rules footballers and healthy young adults
Joseph, Corey, Furness, Trentham, Buttifant, David and Naughton, Geraldine. (2012) Effect of performance jewlery on balance of elite Australian rules footballers and healthy young adults. In E J Bradshaw, A Burnett and P A Hume (Ed.). 30th Conference of the International Society of Biomechanics in Sports. Australia: International Society of Biomechanics. pp. 162 - 165
Psychometric testing of the Family Impact of Pain Scale using a sample of families in Australia
West, Caryn, Buettner, Petra, Foster, Kim Narelle and Usher, Kim. (2012) Psychometric testing of the Family Impact of Pain Scale using a sample of families in Australia. Nurse Researcher. 20(2), pp. 6 - 12. https://doi.org/10.7748/nr2012.11.20.2.6.c9435
Keeping families and children in mind': An evaluation of a web-based workforce resource
Reupert, Andrea, Foster, Kim Narelle, Maybery, Darryl, Eddy, Kylie and Fudge, Elizabeth. (2011) Keeping families and children in mind': An evaluation of a web-based workforce resource. Child and Family Social Work. 16(2), pp. 192 - 200. https://doi.org/10.1111/j.1365-2206.2010.00731.x
Description of a healthy lifestyle intervention for people with serious mental illness taking second-generation antipsychotics
Park, Tanya, Usher, Kim and Foster, Kim Narelle. (2011) Description of a healthy lifestyle intervention for people with serious mental illness taking second-generation antipsychotics. International Journal of Mental Health Nursing. 20(6), pp. 428 - 437. https://doi.org/10.1111/j.1447-0349.2011.00747.x
Reduced intubation rates for infants after introduction of high-flow nasal prong oxygen delivery
Schibler, Andreas, Pham, Trang, Dunster, Kimble, Foster, Kim, Barlow, A, Gibbons, Kristen and Hough, Judith. (2011) Reduced intubation rates for infants after introduction of high-flow nasal prong oxygen delivery. Intensive Care Medicine. 37(5), pp. 847 - 852. https://doi.org/10.1007/s00134-011-2177-5
Family resilience: Towards a new model of chronic pain management
West, Caryn, Usher, Kim and Foster, Kim Narelle. (2011) Family resilience: Towards a new model of chronic pain management. Collegian. 18(1), pp. 3 - 10. https://doi.org/10.1016/j.colegn.2010.08.004
Relationships in pain: The experience of relationships to people living with chronic pain in rural areas
Tollefson, Joanne, Usher, Kim and Foster, Kim Narelle. (2011) Relationships in pain: The experience of relationships to people living with chronic pain in rural areas. International Journal of Nursing Practice. 17(5), pp. 478 - 485. https://doi.org/10.1111/j.1440-172X.2011.01963.x
Weight gain associated with taking psychotropic medication: An integrative review
McCloughen, Andrea and Foster, Kim Narelle. (2011) Weight gain associated with taking psychotropic medication: An integrative review. International Journal of Mental Health Nursing. 20(3), pp. 202 - 222. https://doi.org/10.1111/j.1447-0349.2010.00721.x
I wanted to learn how to heal my heart': Family carer experiences of receiving an emotional support service in the Well Ways programme
Foster, Kim Narelle. (2011) I wanted to learn how to heal my heart': Family carer experiences of receiving an emotional support service in the Well Ways programme. International Journal of Mental Health Nursing. 20(1), pp. 56 - 62. https://doi.org/10.1111/j.1447-0349.2010.00710.x
Efficacy of a whole-body vibration intervention on functional performance of community-dwelling older adults
Furness, Trentham, Maschette, Wayne, Lorenzen, Christian, Naughton, Geraldine and Williams, Morgan. (2010) Efficacy of a whole-body vibration intervention on functional performance of community-dwelling older adults. Journal of Alternative & Complementary Medicine. 16(7), pp. 795 - 797. https://doi.org/10.1089/acm.2009.0366
Introducing mental health nursing: A consumer-orientated approach
Happell, Brenda, Cowin, Leanne, Roper, Cath, Foster, Kim and McMaster, Rosanna. (2008) Introducing mental health nursing: A consumer-orientated approach Allen & Unwin.