Making sense of student feedback using text analysis – Adapting and expanding a common lexicon

Journal article


Santhanam, Elizabeth, Lynch, Bernardine and Jones, James L.. (2018) Making sense of student feedback using text analysis – Adapting and expanding a common lexicon. Quality Assurance in Education. 26(1), pp. 60 - 69. https://doi.org/10.1108/QAE-11-2016-0062
AuthorsSanthanam, Elizabeth, Lynch, Bernardine and Jones, James L.
Abstract

Purpose
This paper aims to report the findings of a study into the automated text analysis of student feedback comments to assist in investigating a high volume of qualitative information at various levels in an Australian university. It includes the drawbacks and advantages of using selected applications and established lexicons. There has been an emphasis on the analysis of the statistical data collected using student surveys of learning and teaching, while the qualitative comments provided by students are often not systematically scrutinised. Student comments are important, as they provide a level of detail and insight that are imperative to quality assurance practices.
Design/methodology/approach
The paper outlines the process by which the institution researched, developed and implemented the automated analysis of student qualitative comments in surveys of units and teaching.
Findings
The findings indicated that there are great benefits in implementing this automated process, particularly in the analysis of evaluation data for units with large enrolments. The analysis improved efficiency in the interpretation of student comments. However, a degree of human intervention is still required in creating reports that are meaningful and relevant to the context.
Originality/value
This paper is unique in its examination of one institution’s journey in developing a process to support academics staff in interpreting and understanding student comments provided in surveys of units and teaching.

KeywordsEvaluation; Quality assurance; Surveys; Student feedback; Text analysis; Qualitative data
Year2018
JournalQuality Assurance in Education
Journal citation26 (1), pp. 60 - 69
PublisherEmerald Group Publishing Limited
ISSN0968-4883
Digital Object Identifier (DOI)https://doi.org/10.1108/QAE-11-2016-0062
Scopus EID2-s2.0-85042126083
Page range60 - 69
Research GroupLearning and Teaching Centre
Place of publicationUnited Kingdom
Permalink -

https://acuresearchbank.acu.edu.au/item/8749q/making-sense-of-student-feedback-using-text-analysis-adapting-and-expanding-a-common-lexicon

Restricted files

Publisher's version

  • 0
    total views
  • 0
    total downloads
  • 0
    views this month
  • 0
    downloads this month
These values are for the period from 19th October 2020, when this repository was created.

Export as

Related outputs

Gourmet travel: Culinary television representations of food-inspired touring
Lynch, Bernardine. (2018) Gourmet travel: Culinary television representations of food-inspired touring. Journal of Gastronomy and Tourism. 3(1), pp. 55 - 66. https://doi.org/10.3727/216929718X15193195617818
Australian culinary television: Visions of the real
Lynch, Bernardine. (2017) Australian culinary television: Visions of the real. Media Studies Journal of Aotearoa New Zealand. 16(2), pp. 51 - 64. https://doi.org/10.11157/medianz-vol16iss2id208
Student feedback : A learning and teaching performance indicator
Kinash, Shelley, Naidu, Vishen, Knight, Diana, Judd, Madelaine-Marie, Nair, Chenicheri, Booth, Sara, Fleming, Julie, Santhanam, Elizabeth, Tucker, Beatrice and Tulloch, Marian. (2015) Student feedback : A learning and teaching performance indicator. Quality Assurance in Education. 23(4), pp. 410 - 428. https://doi.org/10.1108/QAE-10-2013-0042
Enhancing undergraduate engineering education quality through teaching assistants (tutors/demonstrators)
Santhanam, Elizabeth and Codner, Gary. (2012) Enhancing undergraduate engineering education quality through teaching assistants (tutors/demonstrators). Australasian Journal of Engineering Education. 18(1), pp. 15 - 24.
Trends in Achieving Teaching-Research Connections - From global perspectives to an institutional strategy
Santhanam, Elizabeth. (2010) Trends in Achieving Teaching-Research Connections - From global perspectives to an institutional strategy. Journal of University Teaching & Learning Practice. 7(2), pp. 1 - 16.