A social exchange perspective on why and when ethical leadership foster customer-oriented citizenship behavior

Journal article

Garba, Omale A., Babalola, Mayowa and Guo, Liang. (2018). A social exchange perspective on why and when ethical leadership foster customer-oriented citizenship behavior. International Journal of Hospitality Management. 70, pp. 1 - 8. https://doi.org/10.1016/j.ijhm.2017.10.018
AuthorsGarba, Omale A., Babalola, Mayowa and Guo, Liang
Abstract

Grounded in social exchange theory, we investigated why and when ethical leadership may relate to hospitality employees’ customer-oriented citizenship behavior (CCB) by exploring the mediating and moderating roles of felt obligation and psychological detachment from an organization respectively. Using a two-wave sample of 152 employees and their 152 coworkers from 10 hotels in Africa, we found that ethical leadership positively relates to CCB via increased felt obligation. In addition, our results revealed that psychological detachment moderated the ethical leadership and CCB relationship, such that this relationship was stronger when psychological detachment was low (versus high), as mediated by felt obligation.

KeywordsEthical leadership; Customer-oriented citizenship behavior (CCB); Psychological detachment; Felt obligation; Social exchange theory
Year2018
JournalInternational Journal of Hospitality Management
Journal citation70, pp. 1 - 8
PublisherElsevier
ISSN0278-4319
Digital Object Identifier (DOI)https://doi.org/10.1016/j.ijhm.2017.10.018
Scopus EID2-s2.0-85032949738
Page range1 - 8
Research GroupPeter Faber Business School
Publisher's version
File Access Level
Controlled
Place of publicationUnited States of America
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