Staff perceptions of primary healthcare service change: Influences on staff satisfaction

Journal article


Tham, Rachel, Buykx, Penny, Kinsman, Leigh, Ward, Bernadette, Humphreys, John S., Asaid, Adel, Tuohey, Kathy and Jenner, Rohan. (2014) Staff perceptions of primary healthcare service change: Influences on staff satisfaction. Australian Health Review. 38(5), pp. 580 - 583. https://doi.org/10.1071/AH14015
AuthorsTham, Rachel, Buykx, Penny, Kinsman, Leigh, Ward, Bernadette, Humphreys, John S., Asaid, Adel, Tuohey, Kathy and Jenner, Rohan
Abstract

Strong primary healthcare (PHC) services are efficient, cost-effective and associated with better population health outcomes. However, little is known about the role and perspectives of PHC staff in creating a sustainable service. Staff from a single-point-of-entry primary health care service in Elmore, a small rural community in north-west Victoria, were surveyed. Qualitative methods were used to collect data to show how the key factors associated with the evolution of a once-struggling medical service into a successful and sustainable PHC service have influenced staff satisfaction. The success of the service was linked to visionary leadership, teamwork and community involvement while service sustainability was described in terms of inter-professional linkages and the role of the service in contributing to the broader community. These factors were reported to have a positive impact on staff satisfaction. The contribution of service delivery change and ongoing service sustainability to staff satisfaction in this rural setting has implications for planning service change in other primary health care settings.

Year2014
JournalAustralian Health Review
Journal citation38 (5), pp. 580 - 583
PublisherCSIRO Publishing
ISSN0156-5788
Digital Object Identifier (DOI)https://doi.org/10.1071/AH14015
Scopus EID2-s2.0-84908878698
Page range580 - 583
Research GroupMary MacKillop Institute for Health Research
Place of publicationAustralia
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https://acuresearchbank.acu.edu.au/item/8q38w/staff-perceptions-of-primary-healthcare-service-change-influences-on-staff-satisfaction

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