Cases in call centre management: great ideas (th) at work

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Feinberg, R., De Ruyter, K. and Bennington, Lynne. (2005). Cases in call centre management: great ideas (th) at work Purdue University Press.
AuthorsFeinberg, R., De Ruyter, K. and Bennington, Lynne
Page range1 - 356
Year2005
PublisherPurdue University Press
Place of publicationUnited States of America
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