Associations among health care workplace safety, resident satisfaction, and quality of care in long-term care facilities

Journal article


Boakye-Dankwa, Ernest, Teeple, Erin, Gore, Rebecca and Punnett, Laura. (2017) Associations among health care workplace safety, resident satisfaction, and quality of care in long-term care facilities. Journal of Occupational and Environmental Medicine. 59(11), pp. 1127 - 1134. https://doi.org/10.1097/JOM.0000000000001163
AuthorsBoakye-Dankwa, Ernest, Teeple, Erin, Gore, Rebecca and Punnett, Laura
Abstract

Objective:
We performed an integrated cross-sectional analysis of relationships between long-term care work environments, employee and resident satisfaction, and quality of patient care.
Methods:
Facility-level data came from a network of 203 skilled nursing facilities in 13 states in the eastern United States owned or managed by one company. K-means cluster analysis was applied to investigate clustered associations between safe resident handling program (SRHP) performance, resident care outcomes, employee satisfaction, rates of workers’ compensation claims, and resident satisfaction.
Results:
Facilities in the better-performing cluster were found to have better patient care outcomes and resident satisfaction; lower rates of workers compensation claims; better SRHP performance; higher employee retention; and greater worker job satisfaction and engagement.
Conclusion:
The observed clustered relationships support the utility of integrated performance assessment in long-term care facilities.

Year2017
JournalJournal of Occupational and Environmental Medicine
Journal citation59 (11), pp. 1127 - 1134
PublisherLippincott Williams and Wilkins
ISSN1076-2752
Digital Object Identifier (DOI)https://doi.org/10.1097/JOM.0000000000001163
Scopus EID2-s2.0-85033798881
Page range1127 - 1134
Research GroupMary MacKillop Institute for Health Research
Place of publicationUnited States of America
EditorsP. W. Brandt-Rauf
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https://acuresearchbank.acu.edu.au/item/8v1x8/associations-among-health-care-workplace-safety-resident-satisfaction-and-quality-of-care-in-long-term-care-facilities

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