Misbehaving customers: Understanding and managing customer injustice in service organizations

Journal article

Van Jaarsveld, Danielle D., Restubog, Simon Lloyd D., Walker, David D. and Amarnani, Rajiv K.. (2015). Misbehaving customers: Understanding and managing customer injustice in service organizations. Organizational Dynamics. 44(1), pp. 273 - 280. https://doi.org/10.1016/j.orgdyn.2015.09.004

Authors	Van Jaarsveld, Danielle D., Restubog, Simon Lloyd D., Walker, David D. and Amarnani, Rajiv K.
Year	2015
Journal	Organizational Dynamics
Journal citation	44 (1), pp. 273 - 280
Publisher	Elsevier Ltd
ISSN	0090-2616
Digital Object Identifier (DOI)	https://doi.org/10.1016/j.orgdyn.2015.09.004
Scopus EID	2-s2.0-84952717827
Page range	273 - 280
Research Group	Peter Faber Business School
Publisher's version	File Access Level Controlled
Place of publication	United Kingdom

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