Misbehaving customers: Understanding and managing customer injustice in service organizations
Journal article
Van Jaarsveld, Danielle D., Restubog, Simon Lloyd D., Walker, David D. and Amarnani, Rajiv K.. (2015). Misbehaving customers: Understanding and managing customer injustice in service organizations. Organizational Dynamics. 44(1), pp. 273 - 280. https://doi.org/10.1016/j.orgdyn.2015.09.004
Authors | Van Jaarsveld, Danielle D., Restubog, Simon Lloyd D., Walker, David D. and Amarnani, Rajiv K. |
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Year | 2015 |
Journal | Organizational Dynamics |
Journal citation | 44 (1), pp. 273 - 280 |
Publisher | Elsevier Ltd |
ISSN | 0090-2616 |
Digital Object Identifier (DOI) | https://doi.org/10.1016/j.orgdyn.2015.09.004 |
Scopus EID | 2-s2.0-84952717827 |
Page range | 273 - 280 |
Research Group | Peter Faber Business School |
Publisher's version | File Access Level Controlled |
Place of publication | United Kingdom |
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