Misbehaving customers: Understanding and managing customer injustice in service organizations

Journal article


Van Jaarsveld, Danielle D., Restubog, Simon Lloyd D., Walker, David D. and Amarnani, Rajiv K.. (2015) Misbehaving customers: Understanding and managing customer injustice in service organizations. Organizational Dynamics. 44(1), pp. 273 - 280. https://doi.org/10.1016/j.orgdyn.2015.09.004
AuthorsVan Jaarsveld, Danielle D., Restubog, Simon Lloyd D., Walker, David D. and Amarnani, Rajiv K.
Year2015
JournalOrganizational Dynamics
Journal citation44 (1), pp. 273 - 280
PublisherElsevier Ltd
ISSN0090-2616
Digital Object Identifier (DOI)https://doi.org/10.1016/j.orgdyn.2015.09.004
Scopus EID2-s2.0-84952717827
Page range273 - 280
Research GroupPeter Faber Business School
Publisher's version
File Access Level
Controlled
Place of publicationUnited Kingdom
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