The impact of the psychological contract, justice and individual differences: Nurses take it personally when employers break promises

Journal article

Rodwell, John and Gulyas, Andre. (2013). The impact of the psychological contract, justice and individual differences: Nurses take it personally when employers break promises. Journal of Advanced Nursing. 69(12), pp. 2774 - 2785. https://doi.org/10.1111/jan.12160
AuthorsRodwell, John and Gulyas, Andre
Abstract

Aim: To explore affective and attitudinal outcomes of aspects of the psychological contract, organizational justice and negative affectivity in nursing.

Background: Job satisfaction, mental health and commitment to organizations and the nursing profession is important for nurse retention. The psychological contract and organizational justice are related constructs that have been linked to these outcomes, as has the characteristic of negative affectivity. Rarely have the relationships between these concepts and outcomes been examined.

Design: Cross‐sectional data were collected during November, 2007.

Method: Survey data collected on Registered Nurses and midwives from a large metropolitan hospital in Australia (n = 193, after removing missing cases and outliers) were analysed using structural equation modelling. The model used self‐report measures of psychological contract obligations, fulfilment and breach, organizational justice and negative affectivity as predictors of job satisfaction, organizational commitment, career commitment and psychological distress.

Results: Goodness‐of‐fit statistics confirmed a well‐fitting model. The model explained 49%, 29%, 60% and 47% of the variance in psychological distress, job satisfaction, organizational commitment and career commitment respectively.

Conclusion: Findings support the influence of the psychological contract, fairness and individual differences on outcomes important to nurse retention. Keeping promises is more important than making promises that cannot be kept. The results support a discrepancy mechanism underlying fulfilment and breach. The impact of breach suggests that nurses take breach personally, whereas fulfilment may represent a global evaluation of discrepancies. Ultimately, fulfilling, rather than making promises, keeps nurses happy.

Year2013
JournalJournal of Advanced Nursing
Journal citation69 (12), pp. 2774 - 2785
PublisherWiley-Blackwell Publishing Ltd.
ISSN1365-2648
Digital Object Identifier (DOI)https://doi.org/10.1111/jan.12160
Scopus EID2-s2.0-84887819055
Page range2774 - 2785
Place of publicationUnited Kingdom
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Allisey, A. F., Rodwell, John James and Noblet, A.. (2008). Social support and other predictors of police wellbeing and key attitudes: Incorporating non-linear mechanisms and New Zealand. Association of Industrial Relations Academics of Australia and New Zealand (AIRAANZ)1. pp. 1 - 13
The work conditions of allied health professionals impact on satisfaction, commitment and psychological distress
Rodwell, John James, Noblet, Andrew, Demir, Defne and Steane, Peter David. (2008). The work conditions of allied health professionals impact on satisfaction, commitment and psychological distress. Australian and New Zealand Academy of Management (ANZAM) Conference. pp. 1 - 5
To be strategic in the new public sector, hr must remember its operational activities
Teo, Stephen and Rodwell, John. (2007). To be strategic in the new public sector, hr must remember its operational activities. Human Resource Management. 46(2), pp. 265 - 284. https://doi.org/10.1002/hrm.20160
Oganizational Justice Predicts In-role and Extra-role Performance Differently for Men and Women
Jepsen, Denise and Rodwell, John. (2007). Oganizational Justice Predicts In-role and Extra-role Performance Differently for Men and Women. Australian and New Zealand Academy of Management (ANZAM) Conference. Australia: Australian and New Zealand Academy of Management. pp. 1 - 17
To be Strategic in the New Public Sector, HR must remember its operational activities
Teo, Stephen and Rodwell, John. (2007). To be Strategic in the New Public Sector, HR must remember its operational activities. Human Resource Management. 46(2), pp. 265 - 284. https://doi.org/10.1002/hrm.20160
Integrating job strain and psychological contract theories to predict employee wellbeing
Noblet, Andrew J. and Rodwell, John James. (2007). Integrating job strain and psychological contract theories to predict employee wellbeing. United States of America: Academy of Management. pp. 1 - 5 https://doi.org/10.5465/AMBPP.2007.26523092
Gender Difference in organization Justice predicting the key employee
Jepsen, Denise and Rodwell, John. (2007). Gender Difference in organization Justice predicting the key employee. Australian and New Zealand Academy of Management (ANZAM) Conference. Australia: Australian and New Zealand Academy of Management. pp. 1 - 16
Predicting Timely Doctoral Completions: An Institutional Case Study of 2000-2005 Doctoral Graduates
Rodwell, John and Neumann, Ruth. (2007). Predicting Timely Doctoral Completions: An Institutional Case Study of 2000-2005 Doctoral Graduates. Australian Association for Institutional Research Annual Forum. Australia: Australasian Association for Institutional Research. pp. 1 - 22
A comprehensive social exchange model of key employee outcomes using the psychological contract, organisational justice and organisational citizenship behaviour
Jepsen, Denise and Rodwell, John. (2007). A comprehensive social exchange model of key employee outcomes using the psychological contract, organisational justice and organisational citizenship behaviour. Australian and New Zealand Academy of Management (ANZAM) Conference. Australia: Australian and New Zealand Academy of Management. pp. 2 - 18
Work characteristics and employee outcomes in local government
Noblet, Andrew, McWilliams, John, Teo, Stephen and Rodwell, John. (2006). Work characteristics and employee outcomes in local government. International Journal of Human Resource Management. 17(10), pp. 1804 - 1818. https://doi.org/10.1080/09585190600965308
Organizational change in the public sector: Augmenting the demand control model to predict employee outcomes under New Public Management
Noblet, Andrew, Rodwell, John and McWilliams, John. (2006). Organizational change in the public sector: Augmenting the demand control model to predict employee outcomes under New Public Management. Work and Stress. 20(4), pp. 335 - 352. https://doi.org/10.1080/02678370601050648
Organizational change in the public sector: Augmenting the demand control model to predict employee outcomes under new public management
Noblet, Andrew, Rodwell, John and McWilliams, John. (2006). Organizational change in the public sector: Augmenting the demand control model to predict employee outcomes under new public management. Work and Stress. 20(4), pp. 335 - 352. https://doi.org/10.1080/02678370601050648
Abating the consequences of managerialism on the forgotten employees: The issues of support, control, coping and pay
Noblet, Andrew, McWilliams, John and Rodwell, John. (2006). Abating the consequences of managerialism on the forgotten employees: The issues of support, control, coping and pay. International Journal of Public Administration. 29(10), pp. 911 - 930. https://doi.org/10.1080/01900690600770652
Work characteristics and employee outcomes in local government
Noblet, Andrew, McWilliams, John, Teo, Stephen and Rodwell, John. (2006). Work characteristics and employee outcomes in local government. International Journal of Human Resource Management. 17(10), pp. 1804 - 1818. https://doi.org/10.1080/09585190600965308
Employee Perceptions of The Psychological Contract are Not Symmetrical: Cautions Derived from Analyses of The Dimensionality of the Psychological Contract Inventory
Jepsen, Denise and Rodwell, John. (2006). Employee Perceptions of The Psychological Contract are Not Symmetrical: Cautions Derived from Analyses of The Dimensionality of the Psychological Contract Inventory. Australian and New Zealand Academy of Management (ANZAM) Conference. Australia: Australian and New Zealand Academy of Management. pp. 1 - 17
How a Focus on Intangible Assets Drives Performance in Australian Law Firms
Heys, Andrew and Rodwell, John. (2006). How a Focus on Intangible Assets Drives Performance in Australian Law Firms. Australian and New Zealand Academy of Management (ANZAM) Conference. Australia: Australian and New Zealand Academy of Management. pp. 1 - 17
Abating The Consequences of Managerialism on the Forgotten Employees: The Issues of Support, Control, Coping and Pay
Noblet, Andrew, McWilliams, John and Rodwell, John. (2006). Abating The Consequences of Managerialism on the Forgotten Employees: The Issues of Support, Control, Coping and Pay. International Journal of Public Administration. 29(10), pp. 911 - 930. https://doi.org/10.1080/01900690600770652
A Side by Side Comparison of the Two Organisational Citizenship Behaviouur Models and Their Measures :Expanding the Construct Domain's Scope
Jepsen, Denise M. and Rodwell, John James. (2006). A Side by Side Comparison of the Two Organisational Citizenship Behaviouur Models and Their Measures :Expanding the Construct Domain's Scope. pp. 670 - 674
Using Job Strain and Psychological Contract Theories to Predict Employee Wellbeing in a Reformed Public Sector Agency
Noblet, Andrew, Rodwell, John, Deeble, Marissa and Botten, Julie. (2006). Using Job Strain and Psychological Contract Theories to Predict Employee Wellbeing in a Reformed Public Sector Agency. Australian and New Zealand Academy of Management (ANZAM) Conference. Australia: Australian and New Zealand Academy of Management. pp. 1 - 17
Investigating the Dimensionality of Organisational Justice: Employees have their Voice
Jepsen, Denise and Rodwell, John. (2006). Investigating the Dimensionality of Organisational Justice: Employees have their Voice. Asia Pacific Decision Sciences Institute (APDSI) Annual Conference. Hong Kong, China: Chinese University of Hong Kong. pp. 675 - 678
Predictors of Wellbeing Experienced by Australian Police Officers
Noblet, Andrew, Rodwell, John, Deeble, Marissa and Botten, Julie. (2006). Predictors of Wellbeing Experienced by Australian Police Officers. Australian and New Zealand Academy of Management (ANZAM) Conference. Australia: Australian and New Zealand Academy of Management. pp. 1 - 17
Convergence and Divergence of Ethnic Chinese Business Networks in the Asia-Pacific
Steane, Peter, Teo, Stephen and Rodwell, John. (2005). Convergence and Divergence of Ethnic Chinese Business Networks in the Asia-Pacific. British Academy of Management (BAM) Conference. United Kingdom: British Academy of Management. pp. 1 - 15
The Soft Side of Management is Needed to Address the Consequences of New Public Management on Employees
Noblet, Andrew, McWilliams, John and Rodwell, John. (2005). The Soft Side of Management is Needed to Address the Consequences of New Public Management on Employees. British Academy of Management (BAM) Conference. United Kingdom: British Academy of Management. pp. 1 - 17
Managing Human Capital for Performance in the Australian Hospitality Industry: The Carrot Drives the Outputs
Noblet, Andrew, McWilliams, John and Rodwell, John. (2005). Managing Human Capital for Performance in the Australian Hospitality Industry: The Carrot Drives the Outputs. British Academy of Management (BAM) Conference. United Kingdom: British Academy of Management. pp. 1 - 12
The Assessment of Formal Management Development: A Method, A Baseline and The Need to Incorporate Learning Styles
Rodwell, John. (2005). The Assessment of Formal Management Development: A Method, A Baseline and The Need to Incorporate Learning Styles. Journal of Management Development. 24(3), pp. 239 - 252. https://doi.org/10.1108/02621710510584053
Which work characteristics predict employee outcomes for the public sector employee? An examination of generic and occupation specific characteristics
Noblet, Andrew, McWilliams, John, Teo, Stephen and Rodwell, John. (2005). Which work characteristics predict employee outcomes for the public sector employee? An examination of generic and occupation specific characteristics. International Journal of Human Resource Management. 16(8), pp. 1415 - 1430. https://doi.org/10.1080/09585190500220531
Which Work Characteristics Predict Employee Outcomes for the Public Sector Employee? An Examination of Generic and Occupationspecific Characteristics
Noblet, Andrew, McWilliams, John, Teo, Stephen and Rodwell, John. (2005). Which Work Characteristics Predict Employee Outcomes for the Public Sector Employee? An Examination of Generic and Occupationspecific Characteristics. International Journal of Human Resource Management. 16(8), pp. 1415 - 1430. https://doi.org/10.1080/09585190500220531