Outsourcing academic development in higher education: staff perceptions of an international program

Journal article

Kerry Dickson, Katie Hughes and Bruce Stephens. (2017). Outsourcing academic development in higher education: staff perceptions of an international program. International Journal for Academic Development. 22(2), pp. 106-119. https://doi.org/10.1080/1360144X.2016.1218884
AuthorsKerry Dickson, Katie Hughes and Bruce Stephens
Abstract

Increasingly, higher education support services are being outsourced. Our case study was of a program from a global, USA-based, non-profit organisation. From in-depth interviews, we investigated staff perceptions of academic development workshops and the efficacy of outsourcing to a transnational tertiary-support program. We found that interviewees valued the academic development. They believed greater consideration should be given to cultural differences between exporting and importing countries; to evidence-based assessment of, and institutional leadership support for, the program; and to discipline-based and tertiary-level skills. Our preliminary findings may inform university management about improved approaches to outsourcing academic development to international commercial providers.

Keywordsacademic development; higher education; international; massification; outsourcing
Year2017
JournalInternational Journal for Academic Development
Journal citation22 (2), pp. 106-119
PublisherRoutledge
ISSN1360-144X
Digital Object Identifier (DOI)https://doi.org/10.1080/1360144X.2016.1218884
Scopus EID2-s2.0-84981719898
Publisher's version
File Access Level
Controlled
Publication process dates
Deposited23 Apr 2021
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