The new informational paradigm : Developing practice-led approaches to the use of mobile ICT in social work

Journal article


Baker, Steven, Warburton, Jeni, Hodgkin, Suzanne and Pascal, Jan. (2018). The new informational paradigm : Developing practice-led approaches to the use of mobile ICT in social work. The British Journal of Social Work. 48(6), pp. 1791-1809. https://doi.org/10.1093/bjsw/bcx124
AuthorsBaker, Steven, Warburton, Jeni, Hodgkin, Suzanne and Pascal, Jan
Abstract

Information and Communication Technology (ICT) has profound impacts on society as people integrate technology into their lives. Social work is similarly influenced by ICT as workplaces, individual practitioners and clients adopt new forms of technology and this has prompted an increasing focus on the implications of technology on all aspects of professional practice. Drawing on the work of Spanish sociologist Manuel Castells as its theoretical foundation, this article reports on a Participatory Action Research (PAR) project that sought to understand the potential practice-led integration of ICTs with traditional social work practice at an organisation in rural Victoria, Australia. Eight participants were provided with tablet computers and collaborated with the researcher over a period of eight months to trial ways in which ICTs might complement traditional face-to-face practice in the field. Findings highlight a range of benefits and challenges in adopting a practice-led approach that spanned three key themes: successful practice-led approaches, technological friction and challenges inherent in what Castells describes as the transition to network enterprises. Findings highlight the need for ongoing research and engagement to ensure that technological advances are implemented in ways that are consistent with the enduring ethics and philosophies of the social work profession.

Keywordsaction research; ICT; Manuel Castells
Year2018
JournalThe British Journal of Social Work
Journal citation48 (6), pp. 1791-1809
PublisherOxford University Press
ISSN0045-3102
Digital Object Identifier (DOI)https://doi.org/10.1093/bjsw/bcx124
Scopus EID2-s2.0-85054300747
Research or scholarlyResearch
Page range1791-1809
Publisher's version
License
All rights reserved
File Access Level
Controlled
Output statusPublished
Publication dates
Online10 Nov 2017
Publication process dates
Accepted28 Jul 2017
Deposited15 Jun 2021
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