A comparison of middle managers' and paediatric nurses' satisfaction with organisational communication

Journal article


Doleman, Gemma, Twigg, Di and Bayes, Sara. (2020). A comparison of middle managers' and paediatric nurses' satisfaction with organisational communication. Journal of Nursing Management. 28(6), pp. 1223-1232. https://doi.org/10.1111/jonm.13064
AuthorsDoleman, Gemma, Twigg, Di and Bayes, Sara
Abstract

Aims
To explore the differences in organisational communication satisfaction between ward paediatric nurses and middle managers, and to assess whether there is a difference in organisational communication satisfaction between paediatric nurses and middle managers with different educational levels, years of nursing and managerial experience, contracted hours, area of work, age and gender.

Background
Previous studies reported a connection between job satisfaction, work commitment and organisational communication; however, nurses' and nursing middle managers' satisfaction with organisational communication has not been extensively studied in recent years and not at all among paediatric nurses.

Methods
A cross-sectional quantitative research design using online and hard copy self-reported questionnaires was used. Data were collected at one point in time from paediatric nurses and middle (nursing) managers working in a tertiary paediatric hospital in Australia. Statistical methods were employed for data analysis.

Results
The middle management group were significantly more dissatisfied with organisational communication than the paediatric ward nurse group. Middle managers were found in this study to effectively manage and maintain communication lines with the personnel who reported to them; however, communication within the management cohort itself was found to be suboptimal.

Conclusion
Further research to understand how horizontal and vertical communications at the nurse manager and executive level can be optimised is required.

Implications for nursing management
It is anticipated that the findings from this study may increase the understanding of communication satisfaction between paediatric nurses and middle managers. The study has highlighted the need for improvement with information flow in the management cohort with the addition of extra managerial support and empowerment.

Keywordsmanagement; nurses; organisational communication; paediatric; satisfaction
Year2020
JournalJournal of Nursing Management
Journal citation28 (6), pp. 1223-1232
PublisherWiley-Blackwell Publishing Ltd.
ISSN0966-0429
Digital Object Identifier (DOI)https://doi.org/10.1111/jonm.13064
Scopus EID2-s2.0-85087314338
Research or scholarlyResearch
Page range1223-1232
Publisher's version
License
All rights reserved
File Access Level
Controlled
Output statusPublished
Publication dates
Online29 Jun 2020
Publication process dates
Accepted07 Jun 2020
Deposited27 Jul 2021
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