Understanding the nature and impact of occupational stress on Australian rural aged care workers

Journal article


Jones, Monica T., Heckenberg, Rachael A., Wright, Bradley J. and Hodgkin, Suzanne. (2021). Understanding the nature and impact of occupational stress on Australian rural aged care workers. Health and Social Care in the Community. 29, pp. 643-653. https://doi.org/10.1111/hsc.13338
AuthorsJones, Monica T., Heckenberg, Rachael A., Wright, Bradley J. and Hodgkin, Suzanne
Abstract

This study explored the nature and impact of occupational stress on direct-care workers employed by aged care providers in rural Australia. The Job demands–Resources (JD-R) model of occupational stress provided the theoretical framework to guide this qualitative investigation. A series of four FGs were conducted with direct-care workers (n = 23), who reported their job demands, job resources and personal resources. Direct-care workers identified six themes related to job demands: time pressure, physical demands, hindrance demands, an inadequate mix of staff, insufficient training to deal with complex conditions and work schedule demands. Four themes related to job resources were identified: collaboration with colleagues, equipment, opportunities for development and work schedule control. Disposition and self-care were identified as necessary personal resources for aged care workers. While the generic JD-R questionnaire captures many relevant workplace characteristics, further investigations with this work group should also consider the inclusion of items related to shift work, disposition and self-care.

Keywordsdemands; direct-care workers; FGs; JD-R; resources; shift work
Year2021
JournalHealth and Social Care in the Community
Journal citation29, pp. 643-653
PublisherJohn Wiley and Sons Ltd
ISSN0966-0410
Digital Object Identifier (DOI)https://doi.org/10.1111/hsc.13338
Scopus EID2-s2.0-85102273033
Research or scholarlyResearch
Page range643-653
Publisher's version
License
All rights reserved
File Access Level
Controlled
Output statusPublished
Publication dates
Online11 Mar 2021
Publication process dates
Accepted11 Feb 2021
Deposited07 Sep 2021
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