Understanding recovery and resilience from natural disasters in hospitality organizations

Journal article


Horan, Kristin A., Scott, Blake, Farzan, Ahlam, Ortíz-Aponte, Marian L., Rivera-García, Alejandra, Marshall, Jennifer, Masys, Anthony J., Shoss, Mindy, Campos, Adriana and Orta-Anés, Lida. (2021). Understanding recovery and resilience from natural disasters in hospitality organizations. Journal of Emergency Management. 19(8), pp. 109-121. https://doi.org/10.5055/jem.0643
AuthorsHoran, Kristin A., Scott, Blake, Farzan, Ahlam, Ortíz-Aponte, Marian L., Rivera-García, Alejandra, Marshall, Jennifer, Masys, Anthony J., Shoss, Mindy, Campos, Adriana and Orta-Anés, Lida
Abstract

Extreme weather events, such as Hurricane María, shed light on the importance of understanding the factors that promote resilience, defined as bouncing back after adverse events. The current study took a qualitative focus group approach toward understanding resilience in employees of the hospitality industry after Hurricane María. The hospitality industry plays an important role in disaster responses due to its role in supporting local and national economies, job stability for vulnerable employees, and in supporting response efforts, eg, housing aid workers. Through a series of indepth focus groups, employees from San Juan, Puerto Rico and surrounding areas shared their Hurricane María experiences in terms of themselves as individuals, their workplaces, and their community. Major themes focused on the importance of the preparedness phase of the disaster response timeline, measuring impact and response on multiple levels in interdependent systems, creating and promoting awareness of resources, and acknowledging both struggle and strength when conceptualizing transformative potential. These findings can inform actionable strategies for individuals, organizations, and communities.

Keywordsresilience; weather events; hospitality industry; Hurricane María
Year2021
JournalJournal of Emergency Management
Journal citation19 (8), pp. 109-121
PublisherWeston Medical Publishers
ISSN1543-5865
Digital Object Identifier (DOI)https://doi.org/10.5055/jem.0643
Scopus EID2-s2.0-85124540579
Research or scholarlyResearch
Page range109-121
Publisher's version
License
All rights reserved
File Access Level
Controlled
Output statusPublished
Publication dates
Online2021
Publication process dates
Deposited30 Jun 2022
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