The psychological interaction of spam email features

Journal article


Williams, Sarah E., Sarno, Dawn M., Lewis, Joanna E., Shoss, Mindy, Neider, Mark B. and Bohil, Corey J.. (2019). The psychological interaction of spam email features. Ergonomics. 62(8), pp. 983-994. https://doi.org/10.1080/00140139.2019.1614681
AuthorsWilliams, Sarah E., Sarno, Dawn M., Lewis, Joanna E., Shoss, Mindy, Neider, Mark B. and Bohil, Corey J.
Abstract

This study explored distinct perceptual and decisional contributions to spam email mental construal. Participants classified spam emails according to pairings of three stimulus features – presence or absence of awkward prose, abnormal message structure, and implausible premise. We examined dimensional interactions within general recognition theory (GRT; a multidimensional extension of signal detection theory). Classification accuracy was highest for categories containing either two non-normal dimension levels (e.g. awkward prose and implausible premise) or two normal dimension levels (e.g. normal prose and plausible premise). Modelling indicated both perceptual and decisional contributions to classification responding. In most cases, perceptual discriminability was higher along one dimension when stimuli contained a non-normal level of the paired dimension (e.g. prose discriminability was higher with abnormal structure). Similarly, decision criteria along one dimension were biased in favour of the non-normal response when stimuli contained a non-normal level of the paired dimension. Potential applications for training are discussed.

Keywordsspam email; spam features; spam judgment; spam attention; phishing judgment
Year2019
JournalErgonomics
Journal citation62 (8), pp. 983-994
PublisherTaylor & Francis
ISSN0014-0139
Digital Object Identifier (DOI)https://doi.org/10.1080/00140139.2019.1614681
PubMed ID31056018
Scopus EID2-s2.0-85066065600
PubMed Central IDPMC6629481
Open accessPublished as green open access
Research or scholarlyResearch
Page range983-994
FunderNational Institutes of Health (NIH), United States of America
Office of Naval Research
Author's accepted manuscript
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All rights reserved
File Access Level
Open
Publisher's version
License
All rights reserved
File Access Level
Controlled
Output statusPublished
Publication dates
Online20 May 2019
Publication process dates
Accepted23 Apr 2019
Deposited15 Aug 2022
Grant IDR15AG045821
N00014-15-1-2243
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