Coping with organizational layoffs : Managers’ increased active listening reduces job insecurity via perceived situational control

Journal article


Kriz, Tiffany D., Jolly, Phillip M. and Shoss, Mindy. (2021). Coping with organizational layoffs : Managers’ increased active listening reduces job insecurity via perceived situational control. Journal of Occupational Health Psychology. 26(5), pp. 448-458. https://doi.org/10.1037/ocp0000295
AuthorsKriz, Tiffany D., Jolly, Phillip M. and Shoss, Mindy
Abstract

In this article, we draw on interdisciplinary research and theorizing to posit change in managerial active listening as a lever shaping change in affective job insecurity (AJI). Specifically, drawing on transactional theory, we argue that an increase (decrease) in active listening from one’s manager should facilitate a dynamic coping process by strengthening (diminishing) perceived control. In turn, changes in perceived control should shape AJI. Using a longitudinal field study design, we collected three waves of survey data from 268 employees of a large real estate firm that was preparing for restructuring and layoffs. Consistent with our hypotheses, we found support for a mediation model in which an increase in active listening quality predicted a decrease in AJI, mediated by an increase in perceived control. Our findings suggest that in environments characterized by widespread change and impending job loss, an increase in active listening may have a ripple effect in increasing perceived control and decreasing AJI. (PsycInfo Database Record (c) 2021 APA, all rights reserved)

Keywordsaffective job insecurity; job insecurity; perceived control; listening; longitudinal
Year2021
JournalJournal of Occupational Health Psychology
Journal citation26 (5), pp. 448-458
PublisherAmerican Psychological Association
ISSN1076-8998
Digital Object Identifier (DOI)https://doi.org/10.1037/ocp0000295
Scopus EID2-s2.0-85117878443
Research or scholarlyResearch
Page range448-458
Publisher's version
License
All rights reserved
File Access Level
Controlled
Output statusPublished
Publication dates
Online05 Aug 2021
Publication process dates
Deposited08 Aug 2022
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