Stigma & dirty work : In-group and out-group perceptions of essential service workers during COVID-19

Journal article

Mejia, Cynthia, Pittman, Rebecca, Beltramo, Jenna M. D., Horan, Kristin A., Grinley, Amanda and Shoss, Mindy K.. (2021). Stigma & dirty work : In-group and out-group perceptions of essential service workers during COVID-19. International Journal of Hospitality Management. 93, p. Article 102772. https://doi.org/10.1016/j.ijhm.2020.102772
AuthorsMejia, Cynthia, Pittman, Rebecca, Beltramo, Jenna M. D., Horan, Kristin A., Grinley, Amanda and Shoss, Mindy K.
Abstract

The effects of the COVID-19 pandemic on essential service workers has given rise to their newfound “hero” status, resulting in a dramatic shift of their occupational value. Service work has been long envisioned as “dirty work”, and further, stigmatized by members of society (the Out-Group), until recently. This study utilized occupational stigma theory to identify the mechanisms under which both essential service workers and society at large came to unify around the importance of perceived dirty work in the United States. Critical discourse analysis was employed as a qualitative methodology, particularly examining the In- and Out-Group’s coping mechanisms for coming to terms with the value of “dirty” service work heroes. Theoretical implications include the utilization of stigma theory for Out-Groups, and revealed a previously undetected Out-Group coping tactic. Practical implications include the urgency for keeping the “hero” story alive so that all service workers benefit from the movement.

Keywordsoccupational stigma theory; coping mechanisms; line-level employees; hourly employees; heroes; hospitality industry
Year2021
JournalInternational Journal of Hospitality Management
Journal citation93, p. Article 102772
PublisherElsevier Ltd
ISSN0278-4319
Digital Object Identifier (DOI)https://doi.org/10.1016/j.ijhm.2020.102772
Scopus EID2-s2.0-85096849392
Research or scholarlyResearch
Page range1-11
FunderNational Institute for Occupational Safety and Health, Centers for Disease Control and Prevention
Publisher's version
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All rights reserved
File Access Level
Controlled
Output statusPublished
Publication dates
Online30 Nov 2020
Publication process dates
Accepted10 Nov 2020
Deposited15 Aug 2022
Grant IDT42OH008438
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