Prioritising enhancements across allied health telehealth services in a metropolitan hospital : Using a concept mapping approach

Journal article


Burns, Clare L., Cottrell, Michelle, Jones, Amber, Foley, Jasmine, Chan, Ann, Young, Adrienne, Cruickshank, Mark and Pateman, Kelsey. (2022). Prioritising enhancements across allied health telehealth services in a metropolitan hospital : Using a concept mapping approach. Journal of Telemedicine and Telecare. 28(10), pp. 740-749. https://doi.org/10.1177/1357633X221122106
AuthorsBurns, Clare L., Cottrell, Michelle, Jones, Amber, Foley, Jasmine, Chan, Ann, Young, Adrienne, Cruickshank, Mark and Pateman, Kelsey
Abstract

Introduction
A prior study examining perceptions of Allied Health Professions (AHP) telehealth services at a metropolitan hospital highlighted multiple issues impacting service uptake, operationalisation, and delivery. Concept mapping methodology was utilised to address these issues and prioritise actionable telehealth service improvements.

Methods
Representatives (n = 22) from seven AHP departments and consumers generated statements addressing the question: ‘What do we need to do to enhance and sustain telehealth services?’ Statements were synthesised and then clinicians and managers sorted them into similar groups and assigned each statement a ranking of perceived (a) importance and (b) changeability. Multivariate and multidimensional scaling was undertaken to develop a final prioritised set of goals for change.

Results
Ninety-six unique statements were generated as actionable goals for change. Statements were grouped into 13 clusters relating to improvements in staff support, infrastructure, consumer support and organisational processes. All clusters were rated >50% for importance (range 3.3–2.4 out of 4) and changeability (range 2.6–2.1 out of 4). Twenty-six statements were ranked highest for importance and changeability. Key prioritised areas were staff training, consumer advocacy and engagement, telehealth operations and workflow.

Conclusion
Concept mapping was an effective process for generating a prioritised list of actions to enhance AHP telehealth services.

Keywordsallied health; telehealth; concept mapping; consumer engagement; sustainability
Year2022
JournalJournal of Telemedicine and Telecare
Journal citation28 (10), pp. 740-749
PublisherSAGE Publications
ISSN1357-633X
Digital Object Identifier (DOI)https://doi.org/10.1177/1357633X221122106
PubMed ID36346933
Scopus EID2-s2.0-85141671961
Page range740-749
Publisher's version
License
All rights reserved
File Access Level
Controlled
Output statusPublished
Publication dates
Online08 Nov 2022
Publication process dates
Accepted09 Aug 2022
Deposited03 Mar 2023
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