Artificial intelligence and the future of work : A functional-identity perspective

Journal article


Selenko, Eva, Bankins, Sarah, Shoss, Mindy, Warburton, Joel and Restubog, Simon Lloyd D.. (2022). Artificial intelligence and the future of work : A functional-identity perspective. Current Directions in Psychological Science. 31(3), pp. 272-279. https://doi.org/10.1177/09637214221091823
AuthorsSelenko, Eva, Bankins, Sarah, Shoss, Mindy, Warburton, Joel and Restubog, Simon Lloyd D.
Abstract

The impact of the implementation of artificial intelligence (AI) on workers’ experiences remains underexamined. Although AI-enhanced processes can benefit workers (e.g., by assisting with exhausting or dangerous tasks), they can also elicit psychological harm (e.g., by causing job loss or degrading work quality). Given AI’s uniqueness among other technologies, resulting from its expanding capabilities and capacity for autonomous learning, we propose a functional-identity framework to examine AI’s effects on people’s work-related self-understandings and the social environment at work. We argue that the conditions for AI to either enhance or threaten workers’ sense of identity derived from their work depends on how the technology is functionally deployed (by complementing tasks, replacing tasks, and/or generating new tasks) and how it affects the social fabric of work. Also, how AI is implemented and the broader social-validation context play a role. We conclude by outlining future research directions and potential application of the proposed framework to organizational practice.

Keywordsartificial intelligence; complementing tasks; generating tasks; identity threat; meaning of work; replacing tasks; technological change
Year2022
JournalCurrent Directions in Psychological Science
Journal citation31 (3), pp. 272-279
PublisherSAGE Publications
ISSN0963-7214
Digital Object Identifier (DOI)https://doi.org/10.1177/09637214221091823
Scopus EID2-s2.0-8513229760
Open accessPublished as ‘gold’ (paid) open access
Page range272-279
Publisher's version
License
File Access Level
Open
Output statusPublished
Publication dates
Online10 Jun 2022
Publication process dates
Deposited08 Jun 2023
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