Artificial intelligence and the future of work : A functional-identity perspective
Journal article
Selenko, Eva, Bankins, Sarah, Shoss, Mindy, Warburton, Joel and Restubog, Simon Lloyd D.. (2022). Artificial intelligence and the future of work : A functional-identity perspective. Current Directions in Psychological Science. 31(3), pp. 272-279. https://doi.org/10.1177/09637214221091823
Authors | Selenko, Eva, Bankins, Sarah, Shoss, Mindy, Warburton, Joel and Restubog, Simon Lloyd D. |
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Abstract | The impact of the implementation of artificial intelligence (AI) on workers’ experiences remains underexamined. Although AI-enhanced processes can benefit workers (e.g., by assisting with exhausting or dangerous tasks), they can also elicit psychological harm (e.g., by causing job loss or degrading work quality). Given AI’s uniqueness among other technologies, resulting from its expanding capabilities and capacity for autonomous learning, we propose a functional-identity framework to examine AI’s effects on people’s work-related self-understandings and the social environment at work. We argue that the conditions for AI to either enhance or threaten workers’ sense of identity derived from their work depends on how the technology is functionally deployed (by complementing tasks, replacing tasks, and/or generating new tasks) and how it affects the social fabric of work. Also, how AI is implemented and the broader social-validation context play a role. We conclude by outlining future research directions and potential application of the proposed framework to organizational practice. |
Keywords | artificial intelligence; complementing tasks; generating tasks; identity threat; meaning of work; replacing tasks; technological change |
Year | 2022 |
Journal | Current Directions in Psychological Science |
Journal citation | 31 (3), pp. 272-279 |
Publisher | SAGE Publications |
ISSN | 0963-7214 |
Digital Object Identifier (DOI) | https://doi.org/10.1177/09637214221091823 |
Scopus EID | 2-s2.0-8513229760 |
Open access | Published as ‘gold’ (paid) open access |
Page range | 272-279 |
Publisher's version | License File Access Level Open |
Output status | Published |
Publication dates | |
Online | 10 Jun 2022 |
Publication process dates | |
Deposited | 08 Jun 2023 |
https://acuresearchbank.acu.edu.au/item/8z1zw/artificial-intelligence-and-the-future-of-work-a-functional-identity-perspective
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Publisher's version
OA_Selenko_2022_Artificial_intelligence_and_the_future_of.pdf | |
License: CC BY 4.0 | |
File access level: Open |
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