Essential service worker valorization : A deonance perspective

Journal article

Horan, Kristin, Beltramo, Jenna M. D., Mejia, Cynthia and Shoss, Mindy K.. (2022). Essential service worker valorization : A deonance perspective. Current Issues in Tourism. 26(16), pp. 2582-2594. https://doi.org/10.1080/13683500.2022.2090909
AuthorsHoran, Kristin, Beltramo, Jenna M. D., Mejia, Cynthia and Shoss, Mindy K.
Abstract

As a historically stigmatized group, essential service workers on the front lines of the COVID-19 pandemic rapidly became known as ‘heroes’ by an appreciative society. The purpose of this qualitative study was to interpret the valorization of essential service workers through a Deonance Theory perspective. Findings revealed nuances in simultaneous competing and complimenting behavioural motivations among members of society. Theoretical implications include the interpretation of Deonance Theory at the societal level, which extends applications beyond the prediction of behavioural motivations at the individual level.

Keywordsjustice; fairness; qualitative research; services industries; hero; pandemic
Year2022
JournalCurrent Issues in Tourism
Journal citation26 (16), pp. 2582-2594
PublisherRoutledge
ISSN1368-3500
Digital Object Identifier (DOI)https://doi.org/10.1080/13683500.2022.2090909
Scopus EID2-s2.0-85134591298
Web address (URL)https://www.tandfonline.com/doi/full/10.1080/13683500.2022.2090909
Research or scholarlyResearch
Page range2582-2594
FunderNational Institute of Occupational Safety and Health (NIOSH)
Publisher's version
License
All rights reserved
File Access Level
Controlled
Output statusPublished
Publication dates
Online24 Jul 2022
Publication process dates
Accepted08 Jun 2022
Deposited09 Jun 2023
Grant IDT42OH008438
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