Community health programs delivered through information and communications technology in high-income countries : Scoping review

Journal article

Beks, Hannah, King, Olivia, Clapham, Renee, Alston, Laura, Glenister, Kristen, McKinstry, Carol, Quilliam, Claire, Wellwood, Ian, Williams, Catherine and Shee, Anna Wong. (2022). Community health programs delivered through information and communications technology in high-income countries : Scoping review. Journal of Medical Internet Research. 24(3), p. Article e26515. https://doi.org/10.2196/26515
AuthorsBeks, Hannah, King, Olivia, Clapham, Renee, Alston, Laura, Glenister, Kristen, McKinstry, Carol, Quilliam, Claire, Wellwood, Ian, Williams, Catherine and Shee, Anna Wong
Abstract

Background:
The COVID-19 pandemic has required widespread and rapid adoption of information and communications technology (ICT) platforms by health professionals. Transitioning health programs from face-to-face to remote delivery using ICT platforms has introduced new challenges.

Objective:
The objective of this review is to scope for ICT-delivered health programs implemented within the community health setting in high-income countries and rapidly disseminate findings to health professionals.

Methods:
The Joanna Briggs Institute’s scoping review methodology guided the review of the literature.

Results:
The search retrieved 7110 unique citations. Each title and abstract was screened by at least two reviewers, resulting in 399 citations for full-text review. Of these 399 citations, 72 (18%) were included. An additional 27 citations were identified through reviewing the reference lists of the included studies, resulting in 99 citations. Citations examined 83 ICT-delivered programs from 19 high-income countries. Variations in program design, ICT platforms, research design, and outcomes were evident.

Conclusions:
Included programs and research were heterogeneous, addressing prevalent chronic diseases. Evidence was retrieved for the effectiveness of nurse and allied health ICT-delivered programs. Findings indicated that outcomes for participants receiving ICT-delivered programs, when compared with participants receiving in-person programs, were either equivalent or better. Gaps included a paucity of co-designed programs, qualitative research around group programs, programs for patients and carers, and evaluation of cost-effectiveness. During COVID-19 and beyond, health professionals in the community health setting are encouraged to build on existing knowledge and address evidence gaps by developing and evaluating innovative ICT-delivered programs in collaboration with consumers and carers.

Keywordstelemedicine; delivery of health care; pandemics; community health services; information and communications technology; mobile phone
Year2022
JournalJournal of Medical Internet Research
Journal citation24 (3), p. Article e26515
PublisherJMIR Publications Inc.
ISSN1438-8871
Digital Object Identifier (DOI)https://doi.org/10.2196/26515
PubMed ID35262498
Scopus EID2-s2.0-85126077968
PubMed Central IDPMC8943572
Open accessPublished as ‘gold’ (paid) open access
Page range1-18
Publisher's version
License
File Access Level
Open
Output statusPublished
Publication dates
Online15 Dec 2020
Publication process dates
Deposited20 Sep 2023
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