Sticks and Stones? Recognising and Optimally Responding to ‘eRage’-A Growing Educational Challenge

Book chapter

Shaw, Lauren and Barker, Alicia. (2020). Sticks and Stones? Recognising and Optimally Responding to ‘eRage’-A Growing Educational Challenge. In Tertiary Online Teaching and Learning: TOTAL Perspectives and Resources for Digital Education pp. 149-159 Springer Singapore. https://doi.org/10.1007/978-981-15-8928-7_13
AuthorsShaw, Lauren and Barker, Alicia
Abstract

Demand for online education, which provides students with the ability to study around their work and family commitments, has increased considerably in recent years and is expected to grow further. However, there are key differences between online and on-campus education that give rise to unique and complex challenges for online educators. One potential challenge is apparent greater volatility of online students that can see online educators experience greater levels of instructional dissent. We have termed this phenomenon ‘eRage’—students communicating electronically with staff in a rude, antisocial manner to express disagreement or contradictory opinions regarding classroom issues. This chapter will examine the challenges of online education that could contribute to eRage; briefly examine the literature pertaining to instructional dissent and provide recommendations for online educators to manage this somewhat overlooked and clandestine issue moving forward.

Keywordsonline; education; antisocial behaviour; classroom
Page range149-159
Year01 Jan 2020
Book titleTertiary Online Teaching and Learning: TOTAL Perspectives and Resources for Digital Education
PublisherSpringer Singapore
Place of publicationSingapore
ISBN9789811589270
Digital Object Identifier (DOI)https://doi.org/10.1007/978-981-15-8928-7_13
Web address (URL)https://link.springer.com/chapter/10.1007/978-981-15-8928-7_13
Open accessPublished as non-open access
Research or scholarlyResearch
Publisher's version
License
All rights reserved
File Access Level
Controlled
Output statusPublished
Publication dates
Online18 Dec 2020
Publication process dates
Deposited23 Jan 2024
Additional information

© 2020 Springer Nature Singapore Pte Ltd.

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