Complaint resolution in government owned corporations and privatised utilities : Some legal and constitutional conundrums
Book chapter
Zifcak, Spencer Michael. (2017). Complaint resolution in government owned corporations and privatised utilities : Some legal and constitutional conundrums. In From Bureaucracy to Business Enterprise Legal and Policy Issues in the Transformation of Government Services pp. 173-190 Routledge. https://doi.org/10.4324/9781315195988-11
Authors | Zifcak, Spencer Michael |
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Abstract | This chapter examines a number of issues and problems concerning the legal and constitutional position of one part of the regulatory framework, the industry ombudsman. The hybrid nature of government owned corporations and the public responsibilities of private service providers have presented new constitutional puzzles. The chapter focuses on a particular case-study to introduce the relevant dilemmas and conundrums. It determines whether and to what extent an industry ombudsman concerned with the resolution of consumer complaints about the delivery of essential services can and should be situated within that doctrine. The chapter considers the ombudsman's legal accountability by reference to the review of its decisions by the courts. It outlines in some detail the nature and operation of the innovative Victorian ombudsman scheme. The chapter also examines how, if at all, the Energy and Water Ombudsman of Victoria (EWOV) may be required to provide such an account. EWOV's duty to account politically for its activities and actions is almost non-existent. |
Keywords | Area Studies; Law; Politics; International Relations |
Page range | 173-190 |
Year | 01 Jan 2017 |
Book title | From Bureaucracy to Business Enterprise Legal and Policy Issues in the Transformation of Government Services |
Publisher | Routledge |
Place of publication | United Kingdom |
Edition | 1 |
ISBN | 978-113871766-4 |
Digital Object Identifier (DOI) | https://doi.org/10.4324/9781315195988-11 |
Web address (URL) | https://www.taylorfrancis.com/chapters/edit/10.4324/9781315195988-11/complaint-resolution-government-owned-corporations-privatised-utilities-legal-constitutional-conundrums-spencer-zifcak |
Open access | Published as non-open access |
Research or scholarly | Research |
Publisher's version | License All rights reserved File Access Level Controlled |
Output status | Published |
Publication dates | |
Online | 30 Sep 2019 |
Publication process dates | |
Completed | 2010 |
Deposited | 27 Feb 2024 |
Additional information | Copyright © Michael J. Whincop 2003. |
https://acuresearchbank.acu.edu.au/item/90317/complaint-resolution-in-government-owned-corporations-and-privatised-utilities-some-legal-and-constitutional-conundrums
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