Enhancing intergroup communication in healthcare : The role of the receiver

Journal article

Barlow, Melanie Louise. (2021). Enhancing intergroup communication in healthcare : The role of the receiver. Focus on Health Professional Education. 22(3), pp. 78-84. https://doi.org/10.11157/fohpe.v22i3.523
AuthorsBarlow, Melanie Louise
Abstract

This paper explores how the communication behaviour of another can have significant personal and professional impact and, in turn, put others in harm’s way. In healthcare, in a continual attempt to address known barriers to communication, such as fear, hierarchy and power differentials, significant human and financial resources are deployed to develop and teach new and existing methods of how to speak up. Despite the effort, speaking up remains difficult, and as a result, patients are still being harmed. The author’s personal story highlights the fact that maybe, until now, we have not been addressing the whole issue.

Keywordsspeaking up; receiver; healthcare; communication behaviour; communication failure; healthcare communication; voice
Year01 Jan 2021
JournalFocus on Health Professional Education
Journal citation22 (3), pp. 78-84
PublisherAustralian and New Zealand Association for Health Professional Educators
ISSN2204-7662
Digital Object Identifier (DOI)https://doi.org/10.11157/fohpe.v22i3.523
Web address (URL)https://fohpe.org/FoHPE/article/view/523
Open accessPublished as ‘gold’ (paid) open access
Research or scholarlyResearch
Page range78-84
Publisher's version
License
File Access Level
Open
Output statusPublished
Publication dates
Print29 Nov 2021
Publication process dates
AcceptedNov 2021
Deposited21 May 2024
Additional information

© Focus on Health Professional Education (FoHPE), 2021

Articles published in FoHPE are available under Creative Commons Attribution Non-Commercial No Derivatives Licence (CC BY-NC-ND 4.0).
https://creativecommons.org/licenses/by-nc-nd/4.0/

Place of publicationAustralia
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