Enhancing intergroup communication in healthcare : The role of the receiver

Journal article

Barlow, Melanie Louise. (2021). Enhancing intergroup communication in healthcare : The role of the receiver. Focus on Health Professional Education. 22(3), pp. 78-84. https://doi.org/10.11157/fohpe.v22i3.523
AuthorsBarlow, Melanie Louise
Abstract

This paper explores how the communication behaviour of another can have significant personal and professional impact and, in turn, put others in harm’s way. In healthcare, in a continual attempt to address known barriers to communication, such as fear, hierarchy and power differentials, significant human and financial resources are deployed to develop and teach new and existing methods of how to speak up. Despite the effort, speaking up remains difficult, and as a result, patients are still being harmed. The author’s personal story highlights the fact that maybe, until now, we have not been addressing the whole issue.

Keywordsspeaking up; receiver; healthcare; communication behaviour; communication failure; healthcare communication; voice
Year01 Jan 2021
JournalFocus on Health Professional Education
Journal citation22 (3), pp. 78-84
PublisherAustralian and New Zealand Association for Health Professional Educators
ISSN2204-7662
Digital Object Identifier (DOI)https://doi.org/10.11157/fohpe.v22i3.523
Web address (URL)https://fohpe.org/FoHPE/article/view/523
Open accessPublished as ‘gold’ (paid) open access
Research or scholarlyResearch
Page range78-84
Publisher's version
License
File Access Level
Open
Output statusPublished
Publication dates
Print29 Nov 2021
Publication process dates
AcceptedNov 2021
Deposited21 May 2024
Additional information

© Focus on Health Professional Education (FoHPE), 2021

Articles published in FoHPE are available under Creative Commons Attribution Non-Commercial No Derivatives Licence (CC BY-NC-ND 4.0).
https://creativecommons.org/licenses/by-nc-nd/4.0/

Place of publicationAustralia
Permalink -

https://acuresearchbank.acu.edu.au/item/908q7/enhancing-intergroup-communication-in-healthcare-the-role-of-the-receiver

Log in to edit

Download files

Publisher's version
OA_Barlow_2021_Enhancing_intergroup_communication_in_healthcare_the.pdf
License: CC BY-NC-ND 4.0
File access level: Open

  • 28
    total views
  • 17
    total downloads
  • 0
    views this month
  • 0
    downloads this month
These values are for the period from 19th October 2020, when this repository was created.

Export as

Related outputs

React, Reframe, Engage. Establishing a Receiver Mindset for more effective safetynegotiations
Barlow, Melanie Louise, Watson, Bernadette, Morse, Kate, Jones, Elizabeth and Maccallum, Fiona. (2023). React, Reframe, Engage. Establishing a Receiver Mindset for more effective safetynegotiations. Journal of Health, Organization and Management. pp. 1-17. https://doi.org/10.1108/JHOM-06-2023-0171
The Application and Integration of Evidence-Based Best Practice Standards to Healthcare Simulation Design : A Scoping Review
Barlow, Melanie Louise, Heaton, Leeanne, Ryan, Colleen, Downer, Terri, Reid-Searl, Kerry, Guinea, Stephen Edward, Dickie, Robyn, Wordsworth, Alexandra, Hawes, Philip, Lamb, Aimee and Andersen, Patrea. (2023). The Application and Integration of Evidence-Based Best Practice Standards to Healthcare Simulation Design : A Scoping Review. Clinical Simulation in Nursing. 87, pp. 1-14. https://doi.org/10.1016/j.ecns.2023.101495
Patient safety elements taught to pre-registration nurses using simulation designs : an integrative review
Ryan, Colleen, Kurup, Chanchal, Cant, Robyn, Reid-Searl, Kerry, Johnston, Trish, Barlow, Melanie Louise and Heaton, Leeanne. (2023). Patient safety elements taught to pre-registration nurses using simulation designs : an integrative review. Clinical Simulation in Nursing. 84, pp. 1-22. https://doi.org/10.1016/j.ecns.2023.101453
The application of communication accommodation theory to understand receiver reactions in healthcare speaking up interactions
Barlow, Melanie, Watson, Bernadette, Jones, Elizabeth, Morse, Catherine and Maccallum, Fiona. (2023). The application of communication accommodation theory to understand receiver reactions in healthcare speaking up interactions. Journal of Interprofessional Care. pp. 1-10. https://doi.org/10.1080/13561820.2023.2249939
Identification of the barriers and enablers for receiving a speaking up message : A content analysis approach
Barlow, Melanie, Morse, Kate J., Watson, Bernadette and Maccallum, Fiona. (2023). Identification of the barriers and enablers for receiving a speaking up message : A content analysis approach. Advances in Simulation. 8(1), p. Article 17. https://doi.org/10.1186/s41077-023-00256-1
Understanding observed receiver strategies in the healthcarespeaking up context
Barlow, Melanie, Watson, Bernadette and Jones, Elizabeth. (2023). Understanding observed receiver strategies in the healthcarespeaking up context. International Journal of Healthcare Simulation. pp. 1-12. https://doi.org/10.54531/SUFD5615
Building a workplace-based learning culture : The ‘Receiver’s’ perspective on speaking up
Barlow, Melanie, Watson, Bernadette, Jones, Elizabeth, Morse, Kate J., Maccallum, Fiona and Rudolph, Jenny. (2023). Building a workplace-based learning culture : The ‘Receiver’s’ perspective on speaking up. The Journal of Applied Behavioral Science. pp. 1-24. https://doi.org/10.1177/00218863231190951
The influence of professional identity on how the receiver receives and responds to a speaking up message : A cross-sectional study
Barlow, Melanie, Watson, Bernadette, Jones, Elizabeth, Maccallum, Fiona and Morse, Kate J.. (2023). The influence of professional identity on how the receiver receives and responds to a speaking up message : A cross-sectional study. BMC Nursing. 22(1), p. Article 26. https://doi.org/10.1186/s12912-023-01178-z
It’s time for the mandatory use of simulation and human factors in hospital design
Dench, Brooke, Barwick, Stephanie and Barlow, Melanie Louise. (2020). It’s time for the mandatory use of simulation and human factors in hospital design. Australian Health Review. 44(4), pp. 547-549. https://doi.org/10.1071/AH19114
The changing landscape of simulation-based education
Morse, Kate, Fey, Mary, Kardong-Edgren, Suzie, Mullins, Ann, Barlow, Melanie Louise and Barwick, Stephanie. (2019). The changing landscape of simulation-based education. American Journal of Nursing. 119(8), pp. 42-48. https://doi.org/10.1097/01.NAJ.0000577436.23986.81
Documentation framework for healthcaresimulation quality improvement activities
Barlow, Melanie, Dickie, Robyn, Morse, Catherine, Bonney, Donna and Simon, Robert. (2017). Documentation framework for healthcaresimulation quality improvement activities. Advances in Simulation. 2(1), p. Article 19. https://doi.org/10.1186/s41077-017-0053-2
A protocol for evaluating progressive levels of simulation fidelity in the development of technical skills, integrated performance and woman centred clinical assessment skills in undergraduate midwifery students
Brady, Sussanah, Bogossian, Fiona, Gibbons, Kristen, Wells, Andrew, Lyon, Pauline, Bonney, Donna, Barlow, Melanie Louise and Jackson, Anne. (2013). A protocol for evaluating progressive levels of simulation fidelity in the development of technical skills, integrated performance and woman centred clinical assessment skills in undergraduate midwifery students. BMC Medical Education. 13(1), pp. 1-7. https://doi.org/10.1186/1472-6920-13-72