Individual perceptions of complex projects : A window into project team and stakeholder mental models

Journal article

Hackman, David C., Pollack, Julien and Baker, Marzena. (2024). Individual perceptions of complex projects : A window into project team and stakeholder mental models. International Journal of Project Management. 42(4), pp. 1-16. https://doi.org/10.1016/j.ijproman.2024.102603
AuthorsHackman, David C., Pollack, Julien and Baker, Marzena
Abstract

Understanding the current state of a complex project is challenging but essential for project teams to make effective management decisions. This research explores whether the indirect elicitation and comparison of mental models measured through individual level perceptions can encourage project team double loop learning about a complex project to inform management decisions. The best-worst scaling object case method was applied at the individual level to measure system-wide perceptions of two case study projects, demonstrating its efficacy in capturing team and stakeholder perceptions, and measuring how these change over time. Analysis of the case studies showed that highlighting the differences in mental models uncovered using the best-worst scaling object case method at the individual level can facilitate double loop learning and prompt management decisions about complex projects.

KeywordsComplex; Individual perceptions; Mental models; Best-worst scaling; Double loop learning; Management decisions
Year01 Jan 2024
JournalInternational Journal of Project Management
Journal citation42 (4), pp. 1-16
PublisherElsevier Ltd. (UK) - Pergamon Press
ISSN0263-7863
Digital Object Identifier (DOI)https://doi.org/10.1016/j.ijproman.2024.102603
Web address (URL)https://www.sciencedirect.com/science/article/pii/S0263786324000450
Open accessPublished as ‘gold’ (paid) open access
Research or scholarlyResearch
Page range1-16
Publisher's version
License
File Access Level
Open
Output statusPublished
Publication dates
Print12 Jun 2024
Publication process dates
Accepted06 Jun 2024
Deposited22 Jul 2024
Additional information

© 2024 The Authors. Published by Elsevier Ltd.

This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/bync-nd/4.0/).

Place of publicationUnited Kingdom
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