Optimising the future of technology in organisations : A human factors perspective

Journal article

Wiggins, Mark W., Auton, Jaime, Bayl-Smith, Piers and Carrigan, Ann. (2020). Optimising the future of technology in organisations : A human factors perspective. Australian Journal of Management. 45(3), pp. 449-467. https://doi.org/10.1177/0312896220918915
AuthorsWiggins, Mark W., Auton, Jaime, Bayl-Smith, Piers and Carrigan, Ann
Abstract

New technologies are critical for sustained economic growth in contemporary organisations. However, the success of new technologies is dependent upon the relationship with users. Using a human factors framework, this article examines contemporary approaches to the assessment of human–technology interactions, highlighting the lack of integration and the need for a comprehensive approach that considers user contributions, including skills, capabilities and dispositions; technological contributions, including dependencies, reliability, complexity, and accuracy; and organisational contributions through training assessment, organisational climate and culture, and leadership. The successful integration of new technologies in the workplace is likely to lead to a more productive and enjoyable interaction for employees and customers, together with systems that are more resilient to the complexities and threats that are likely to emerge in the future work environment.

Keywordsdesign; human error; human factors ; productivity ; system safety
Year01 Jan 2020
JournalAustralian Journal of Management
Journal citation45 (3), pp. 449-467
PublisherSage Publications Ltd. (UK)
ISSN0312-8962
Digital Object Identifier (DOI)https://doi.org/10.1177/0312896220918915
Web address (URL)https://journals.sagepub.com/doi/epub/10.1177/0312896220918915
Open accessPublished as non-open access
Research or scholarlyResearch
Page range449-467
Publisher's version
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All rights reserved
File Access Level
Controlled
Output statusPublished
Publication dates
Print18 May 2020
Publication process dates
Accepted22 Mar 2020
Deposited05 Sep 2024
Additional information

© The Author(s) 2020.

Place of publicationUnited Kingdom
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