SDG commentary : services that enable well-being of the human species

Journal article

Hammedi, Wafa, Parkinson, Joy and Patricio, Lia. (2023). SDG commentary : services that enable well-being of the human species. Journal of Services Marketing. 38(2), pp. 153-163. https://doi.org/10.1108/JSM-09-2023-0324
AuthorsHammedi, Wafa, Parkinson, Joy and Patricio, Lia
Abstract

Purpose: The purpose of this paper is to explore the challenges, interplay and potential directions for future service research to address the first three Sustainable Development Goals (SDGs) of no poverty, zero hunger and good health and well-being.

Design/methodology/approach: This commentary examines how service research has addressed these SDGs in the literature, and through the development of a theory of change, the authors propose an agenda for service research going beyond serving, to enabling and transforming service systems, expanding the current focus on individual to community and population well-being through promotion and prevention.

Findings: Service research has increasingly advocated human-centered approaches but requires a shift towards an all of humanity perspective. Individual and collective well-being have gained attention in service research, emphasizing the importance of considering collective well-being.

Research limitations/implications: The commentary underscores the need for a comprehensive approach to develop services that contribute to the well-being of the human species. It calls for research that transcends dyadic interactions, considers systemic dynamics and broadens the focus from individual to collective and population well-being.

Social implications: This paper discusses important societal issues of poverty, hunger and good health and well-being and the need for integrated and ecosystem approaches to develop equitable and sustainable solutions for collective well-being.

Originality/value: While SDGs 1, 2 and 3 address individual goals, they collectively underpin the well-being of communities and societies.

KeywordsWell-being; Health and well-being; SDG 3; Hunger; SDG 2; Poverty; SDG 1; Service ecosystem; Health services
Year01 Jan 2023
JournalJournal of Services Marketing
Journal citation38 (2), pp. 153-163
PublisherEmerald Group Publishing Limited
ISSN0887-6045
Digital Object Identifier (DOI)https://doi.org/10.1108/JSM-09-2023-0324
Web address (URL)https://www.emerald.com/insight/content/doi/10.1108/jsm-09-2023-0324/full/html
Open accessPublished as non-open access
Research or scholarlyResearch
Page range153-163
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All rights reserved
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Controlled
Output statusPublished
Publication dates
Online18 Jan 2024
Publication process dates
AcceptedDec 2023
Deposited04 Feb 2025
Additional information

Copyright © 2023, Emerald Publishing Limited.

Place of publicationUnited Kingdom
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