Examining the hurdles in defining the practice of Nurse Navigators

Journal article

Harvey, Clare, Byrne, Amy-Louise, Willis, Eileen, Brown, Janie, Baldwin, Adele, Hegney, Desley, Palmer, Janine, Heard, David, Brain, David, Heritage, Brody, Ferguson, Bridget, Judd, Jenni, Mclellan, Sandy, Forrest, Rachel and Thompson, Shona. (2021). Examining the hurdles in defining the practice of Nurse Navigators. Nursing Outlook. 69(4), pp. 686-695. https://doi.org/10.1016/j.outlook.2021.01.011
AuthorsHarvey, Clare, Byrne, Amy-Louise, Willis, Eileen, Brown, Janie, Baldwin, Adele, Hegney, Desley, Palmer, Janine, Heard, David, Brain, David, Heritage, Brody, Ferguson, Bridget, Judd, Jenni, Mclellan, Sandy, Forrest, Rachel and Thompson, Shona
Abstract

Background
Nurse navigators are an emerging workforce providing care to people with multiple chronic conditions. The role of the navigators is to identify patients requiring support in negotiating their health care.

Purpose
A critical discourse analysis was used to examine qualitative data collected from nurse navigators and consenting navigated patients to identify key indicators of how nurse navigators do their work and where the success of their work is most evident.

Discussion
Nurse navigators help patients who have lost trust in the health system to re-engage with their interdisciplinary health care team. This re-engagement is the final step in a journey of addressing unmet needs, essential to hospital avoidance.

Conclusion
Nurse navigators provide a continuum of authentic and holistic care. To acknowledge the true value of nurse navigators, their performance indicators need to embrace the value-added care they provide.

Keywordsintegrated care; nurse navigators; critical discourse analysis; model of care; nurse-led services
Year2021
JournalNursing Outlook
Journal citation69 (4), pp. 686-695
PublisherElsevier Inc.
ISSN0029-6554
Digital Object Identifier (DOI)https://doi.org/10.1016/j.outlook.2021.01.011
PubMed ID33583606
Scopus EID2-s2.0-85100694437
Page range686-695
Publisher's version
License
All rights reserved
File Access Level
Controlled
Output statusPublished
Publication dates
Online28 Aug 2021
Publication process dates
Accepted17 Jan 2021
Deposited07 May 2025
Additional information

© 2021 Elsevier Inc. All rights reserved.

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