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Teamwork, organizational learning, patient safety and job outcomes
Goh, Swee Chan, Christopher Kuzeimsky, Craig
Goh, Swee
Chan, Christopher
Kuzeimsky, Craig
Abstract
Purpose – This article aims to encourage healthcare administrators to consider the learning organization concept and foster collaborative learning among teams in their attempt to improve patient safety. Design/methodology/approach – Relevant healthcare, organizational behavior and human resource management literature was reviewed. Findings – A patient safety culture, fostered by healthcare leaders, should include an organizational culture that encourages collaborative learning, replaces the blame culture, prioritizes patient safety and rewards individuals who identify serious mistakes. Practical implications – As healthcare institution staffs are being asked to deliver more complex medical services with fewer resources, there is a need to understand how hospital staff can learn from other organizational settings, especially the non-healthcare sectors. Originality/value – The paper provides suggestions for improving patient safety which are drawn from the health and business management literature.
Keywords
patient safety, organizational learning, collaborative team learning, health services sector, learning organizations, team working
Date
2013
Type
Journal article
Journal
International Journal of Health Care Quality Assurance
Book
Volume
26
Issue
5
Page Range
420-432
Article Number
ACU Department
Peter Faber Business School
Faculty of Law and Business
Faculty of Law and Business
Collections
Relation URI
Source URL
Event URL
Open Access Status
License
File Access
Controlled