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Australian social workers’ understandings of technology in practice
Harris, Sera
Harris, Sera
Author
Abstract
Existing international research that tracks technology use in social work practice often focuses on specific forms of technology. The study outlined in this article explored Australian social workers’ understanding and use of technology related to their practice experiences more broadly. With a sample of 100 participants who had less than 12 months to 20+ years of social work experience, the study found that Australian social workers utilise technology without clear boundaries, policies, or professional access. It found that organisations prioritise technological resources for outcomes measurement rather than finding ways technology could benefit service user relationships. Social workers attempt to mediate practice tensions and complexities by understanding client-centred approaches rather than specific theories or social work models with technology. This study suggests that guidelines and conceptualisations for social work practice with technology require further development. This article argues for a social work–based understanding of technology as a context of practice, requiring social workers to navigate profession-specific knowledge, skills, and values to contribute to social work–led technology.
Keywords
social work practice, technology, social workers
Date
2022
Type
Journal article
Journal
Australian Social Work
Book
Volume
75
Issue
4
Page Range
420-432
Article Number
ACU Department
School of Allied Health
Faculty of Health Sciences
Faculty of Health Sciences
Collections
Relation URI
Source URL
Event URL
Open Access Status
License
All rights reserved
File Access
Controlled