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A social exchange perspective on why and when ethical leadership foster customer-oriented citizenship behavior
Garba, Omale A. Babalola, Mayowa Guo, Liang
Garba, Omale A.
Babalola, Mayowa
Guo, Liang
Abstract
Grounded in social exchange theory, we investigated why and when ethical leadership may relate to hospitality employees’ customer-oriented citizenship behavior (CCB) by exploring the mediating and moderating roles of felt obligation and psychological detachment from an organization respectively. Using a two-wave sample of 152 employees and their 152 coworkers from 10 hotels in Africa, we found that ethical leadership positively relates to CCB via increased felt obligation. In addition, our results revealed that psychological detachment moderated the ethical leadership and CCB relationship, such that this relationship was stronger when psychological detachment was low (versus high), as mediated by felt obligation.
Keywords
Ethical leadership, Customer-oriented citizenship behavior (CCB), Psychological detachment, Felt obligation, Social exchange theory
Date
2018
Type
Journal article
Journal
International Journal of Hospitality Management
Book
Volume
70
Issue
Page Range
1-8
Article Number
ACU Department
Collections
Relation URI
Source URL
Event URL
Open Access Status
License
File Access
Controlled