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Incorporating digital self-services into integrated mental health care : A physician’s perspective
Taiminen, Heini Sisko Maarit Saraniemi, Saila Parkinson, Joy
Taiminen, Heini Sisko Maarit
Saraniemi, Saila
Parkinson, Joy
Abstract
Purpose
This paper aims to enhance the current understanding of digital self-services (computerized cognitive behavioral therapy [cCBT]) and how they could be better incorporated into integrated mental health care from the physician’s perspective. Service marketing and information systems literature are combined in the context of mental health-care delivery.
Design/methodology/approach
An online survey of 412 Finnish physicians was undertaken to understand physicians’ acceptance of cCBT. The study applies thematic analysis and structural equation modeling to answer its research questions.
Findings
Adopting a service marketing perspective helps understand how digital self-services can be incorporated in health-care delivery. The findings suggest that value creation within this context should be seen as an intertwined process where value co-creation and self-creation should occur seamlessly at different stages. Furthermore, the usefulness of having a value self-creation supervisor was identified. These value creation logic changes should be understood and enabled to incorporate digital self-services into integrated mental health-care delivery.
Research limitations/implications
Because health-care systems vary across countries, strengthening understanding through exploring different contexts is crucial.
Practical implications
Assistance should be provided to physicians to enable better understanding of the application and suitability of digital self-service as a treatment option (such as cCBT) within their profession. Additionally, supportive facilitating conditions should be created to incorporate them as part of integrated care chain.
Social implications
Digital self-services have the potential to serve goals beyond routine activities in a health-care setting.
Originality/value
This study demonstrates the relevance of service theories within the health-care context and improves understanding of value creation in digital self-services. It also offers a profound depiction of the barriers to acceptance.
Keywords
integrated care, service providers, value creation, self-service, service separation, computerized cognitive behavioural therapy
Date
2018
Type
Journal article
Journal
European Journal of Marketing
Book
Volume
52
Issue
11
Page Range
2234-2250
Article Number
ACU Department
Faculty of Law and Business
Collections
Relation URI
Source URL
Event URL
Open Access Status
Published as green open access
License
File Access
Open
Controlled
Controlled