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Outsourcing academic development in higher education: staff perceptions of an international program
Kerry Dickson Katie Hughes Bruce Stephens
Kerry Dickson
Katie Hughes
Bruce Stephens
Abstract
Increasingly, higher education support services are being outsourced. Our case study was of a program from a global, USA-based, non-profit organisation. From in-depth interviews, we investigated staff perceptions of academic development workshops and the efficacy of outsourcing to a transnational tertiary-support program. We found that interviewees valued the academic development. They believed greater consideration should be given to cultural differences between exporting and importing countries; to evidence-based assessment of, and institutional leadership support for, the program; and to discipline-based and tertiary-level skills. Our preliminary findings may inform university management about improved approaches to outsourcing academic development to international commercial providers.
Keywords
academic development, higher education, international, massification, outsourcing
Date
2017
Type
Journal article
Journal
International Journal for Academic Development
Book
Volume
22
Issue
2
Page Range
106-119
Article Number
ACU Department
Collections
Relation URI
Source URL
Event URL
Open Access Status
License
File Access
Controlled