SaaS E-Commerce Platforms Web Accessibility Evaluation
Sohaib, Osama Naderpour, Mohsen Hussain, Walayat
Sohaib, Osama
Naderpour, Mohsen
Hussain, Walayat
Abstract
Web accessibility related to cloud computing is more concerned at the application level where a human interacts with an application via a user interface. Although previous research has identified web accessibility influences on website effectiveness, the evaluation of the relative importance of web accessibility on software-as-a-service (SaaS) e-commerce platform has not been empirically determined. This study evaluates the web accessibility of SaaS e-commerce platform websites. The web accessibility features from the cloud accessibility taxonomy framework were evaluated for people with disabilities such as sensory (hearing and vision), motor (limited use of hands) and cognitive (language and learning disabilities) impairments. We conducted an expert evaluation using Fuzzy TOPSIS (Technique for Order of Preference by Similarity to Ideal Solution). The results show Shopify cloud-based e-commerce platform has a high number of web accessibility features from the proposed cloud accessibility framework followed by 3dCart, BigCommerce, Volusion, and WooCommerce.
Keywords
cloud computing, software-as-a-service, SaaS, Commerce
Date
2018
Type
Conference paper
Journal
Book
Volume
Issue
Page Range
353-359
Article Number
ACU Department
Peter Faber Business School
Faculty of Law and Business
Faculty of Law and Business
Collections
Relation URI
Open Access Status
License
File Access
Notes
© 2018 IEEE.