Loading...
Nurse leadership in promoting and supporting civility in health care settings : A scoping review
Ota, Marianne Lam, Louisa Gilbert, Julia Hills, Danny
Ota, Marianne
Lam, Louisa
Gilbert, Julia
Hills, Danny
Abstract
Aim
This scoping review aimed to identify the existing evidence on how nurse leaders promote and maintain civility amongst nurses in health care settings.
Background
Research on managing workplace incivility in nursing, a prevalent and concerning issue worldwide, recommends nurse leaders to command cultural change through strong leadership and civility interventions. However, there is very little empirical evidence summarizing and analysing how nurse leaders pragmatically achieve civility, and combat workplace incivility, in the health care setting.
Evaluation
A scoping review was undertaken using the electronic databases CINAHL, Emerald Insight, MEDLINE, PsychINFO, PubMed and Scopus. Google Scholar was used to search for grey literature.
Key issues
The eight studies included in this review describe how nurse leaders promote and maintain civility under four key themes: (1) creating a shared vision, (2) educating self and others, (3) fostering accountability and (4) providing support.
Conclusion
The review provides an overview of commonly used strategies and actions that pragmatically promote and maintain civility in the health care setting by nurse leaders, while also highlighting areas of future research needed to strengthen the evidence base.
Implications for Nursing Management
It is important for nurse leaders to gain an understanding of evidence-based practices when addressing workplace incivility in order to address this prevailing problem for the future and safety of nurses moving forward.
Keywords
civility, health care, nurse leaders, nursing, scoping review, workplace incivility
Date
2022
Type
Journal article
Journal
Journal of Nursing Management
Book
Volume
30
Issue
Page Range
4221-4233
Article Number
ACU Department
School of Nursing, Midwifery and Paramedicine
Faculty of Health Sciences
Faculty of Health Sciences
Relation URI
Source URL
Event URL
Open Access Status
Published as ‘gold’ (paid) open access
License
CC BY 4.0
File Access
Open