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A conflicted tribe under pressure : A qualitative study of negative workplace behaviour in nursing
Hawkins, Natasha Jeong, Sarah Yeun-Sim Smith, Tony Sim, Jenny
Hawkins, Natasha
Jeong, Sarah Yeun-Sim
Smith, Tony
Sim, Jenny
Abstract
Aim
This study explored workplace interactions of Australian nurses in regional acute care hospitals through an examination of nurses' experiences and perceptions of workplace behaviour.
Design
This research is informed by Social Worlds Theory and is the qualitative component of an overarching mixed methods sequential explanatory study.
Methods
Between January and March 2019, data were collected from 13 nursing informants from different occupational levels and roles, who engaged in semi-structured, in-depth, face-to-face interviews. Data analysis was guided by Straussian grounded theory to identify the core category and subcategories.
Results
Theoretical saturation occurred after 13 interviews. The core category identified is A conflicted tribe under pressure, which is comprised of five interrelated subcategories: Belonging to the tribe; ‘It's a living hell’; Zero tolerance—‘it's a joke’; Conflicted priorities; Shifting the cultural norm.
Conclusion
This study provides valuable insight into the nursing social world and the organizational constraints in which nurses work. Although the inclination for an individual to exhibit negative behaviours cannot be dismissed, this behaviour can either be facilitated or impeded by organizational influences.
Impact
By considering the nurses' experiences of negative workplace behaviour and identifying the symptoms of a struggling system, nurse leaders can work to find and implement strategies to mitigate negative behaviour and create respectful workplace behaviours.
Patient or Public Contribution
This study involved registered nurse participants and there was no patient or public contribution.
Clinical Trial Registration
Study registration Australian New Zealand Clinical Trials Registry (Registration No. ACTRN12618002007213; December 14, 2018).
Keywords
acute care, bullying, health services research, leadership, nurses, organizational behaviour, workforce issues
Date
2023
Type
Journal article
Journal
Journal of Advanced Nursing
Book
Volume
79
Issue
2
Page Range
711-726
Article Number
ACU Department
School of Nursing, Midwifery and Paramedicine
Faculty of Health Sciences
Faculty of Health Sciences
Relation URI
Source URL
Event URL
Open Access Status
Published as ‘gold’ (paid) open access
License
CC BY 4.0
File Access
Open
Notes
© 2022 The Authors. Journal of Advanced Nursing published by John Wiley & Sons Ltd.
This is an open access article under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0/), which permits use, distribution and reproduction in any medium, provided the original work is properly cited.