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Emotional demands, emotional labour and occupational outcomes in school principals: Modelling the relationships
Maxwell, Aimee Riley, Philip
Maxwell, Aimee
Riley, Philip
Author
Abstract
Most research into emotional labour is focussed on front-line service staff and health professionals, in short-term interactions. Little exists exploring the emotional labour involved in repeated on-going interactions by educational leaders with key stakeholders. This study explored the relationships between emotional demands, three emotional labour facets, burnout, wellbeing and job satisfaction in 1320 full-time school principals. Principals displayed significantly higher scores on emotional demands at work, burnout and job satisfaction, and significantly lower wellbeing scores than the general population. Structural equation modelling revealed that emotional demands predicted the elevated use of all emotional labour strategies. Surface Acting-Hiding emotions had an inverse relationship with burnout, wellbeing and job satisfaction. Surface Acting-Faking emotions had an inverse relationship with job satisfaction. Deep Acting demonstrated no significant associations with outcome variables. The findings of this study extend the current literature on the effects of emotional labour. The study also extends understanding about the separate effects of the facets of emotional labour, which will aid in the development of interventions to reduce high levels of burnout reported by educational leaders.
Keywords
emotional labour, schools, leadership, principals, burnout, wellbeing, job satisfaction, emotional demands
Date
2017
Type
Journal article
Journal
Educational Management, Administration & Leadership
Book
Volume
45
Issue
3
Page Range
484-502
Article Number
ACU Department
Collections
Relation URI
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Event URL
Open Access Status
License
File Access
Controlled