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Wearables for well - being : A longitudinal in situ study of smartwatches to understand and enhance line-level housekeeping work
Necaise, Aaron Mejia, Cynthia Kider, Joseph T. Shoss, Mindy Amon, Mary Jean
Necaise, Aaron
Mejia, Cynthia
Kider, Joseph T.
Shoss, Mindy
Amon, Mary Jean
Abstract
Increased strain on the hospitality industry following the COVID-19 pandemic and ensuing labor shortages has led to calls for new technologies such as smartwatches for understanding and improving work conditions for housekeepers, who are often from vulnerable and marginalized populations. In addition to concerns regarding how new technologies will be received by workers, questions remain as to whether metrics derived from smartwatches can usefully predict aspects of the worker experience, such as feelings of stress. We recruited 20 hotel housekeepers to wear smartwatch-based sensors during work for approximately 20 eight-hour shifts. In addition to pre- and post-participation surveys on workplace attitudes, participants provided daily stress ratings. Findings revealed increased technology acceptance and perceptions of organizational support following smartwatch use. Smartwatch metrics reliably predicted participant ratings of daily and overall stress. Theoretical implications for technology acceptance and practical implications for introducing technology into the workplace are discussed.
Keywords
smartwatches, wearables, hospitality, employee well-being, task-technology fit, stress
Date
2024
Type
Journal article
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Book
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Issue
Page Range
1-17
Article Number
ACU Department
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SM_Shoss_2024_Wearables_for_well_being_A_longitudinal.pdf
Adobe PDF, 114.71 KB
All rights reserved
- Embargoed until 9999-12-31
Shoss_2024_Wearables_for_well_being_A_longitudinal.pdf
Adobe PDF, 1.82 MB
All rights reserved
- Embargoed until 9999-12-31
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Notes
© 2024 Taylor & Francis Group, LLC
This research was supported by grant number T42OH008438 and equipment loan 2022-001 F, funded by the National Institute Occupational Safety and Health (NIOSH) under the Centers for Disease Control and Prevention (CDC). Its contents are solely the responsibility of the authors and do not necessarily represent the official views of the NIOSH or CDC or the Department of Health and Human Services.
This research was supported by grant number T42OH008438 and equipment loan 2022-001 F, funded by the National Institute Occupational Safety and Health (NIOSH) under the Centers for Disease Control and Prevention (CDC). Its contents are solely the responsibility of the authors and do not necessarily represent the official views of the NIOSH or CDC or the Department of Health and Human Services.