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Prioritising enhancements across allied health telehealth services in a metropolitan hospital : Using a concept mapping approach
Burns, Clare L. Cottrell, Michelle Jones, Amber Foley, Jasmine Chan, Ann Young, Adrienne Cruickshank, Mark Pateman, Kelsey
Burns, Clare L.
Cottrell, Michelle
Jones, Amber
Foley, Jasmine
Chan, Ann
Young, Adrienne
Cruickshank, Mark
Pateman, Kelsey
Abstract
Introduction
A prior study examining perceptions of Allied Health Professions (AHP) telehealth services at a metropolitan hospital highlighted multiple issues impacting service uptake, operationalisation, and delivery. Concept mapping methodology was utilised to address these issues and prioritise actionable telehealth service improvements.
Methods
Representatives (n = 22) from seven AHP departments and consumers generated statements addressing the question: ‘What do we need to do to enhance and sustain telehealth services?’ Statements were synthesised and then clinicians and managers sorted them into similar groups and assigned each statement a ranking of perceived (a) importance and (b) changeability. Multivariate and multidimensional scaling was undertaken to develop a final prioritised set of goals for change.
Results
Ninety-six unique statements were generated as actionable goals for change. Statements were grouped into 13 clusters relating to improvements in staff support, infrastructure, consumer support and organisational processes. All clusters were rated >50% for importance (range 3.3–2.4 out of 4) and changeability (range 2.6–2.1 out of 4). Twenty-six statements were ranked highest for importance and changeability. Key prioritised areas were staff training, consumer advocacy and engagement, telehealth operations and workflow.
Conclusion
Concept mapping was an effective process for generating a prioritised list of actions to enhance AHP telehealth services.
Keywords
allied health, telehealth, concept mapping, consumer engagement, sustainability
Date
2022
Type
Journal article
Journal
Journal of Telemedicine and Telecare
Book
Volume
28
Issue
10
Page Range
740-749
Article Number
ACU Department
School of Allied Health
Faculty of Health Sciences
Faculty of Health Sciences
Collections
Relation URI
Source URL
Event URL
Open Access Status
License
All rights reserved
File Access
Controlled