Sharone Ciancio


Contact categoryStaff
Job titleDirector, Strategy & Operations PSH - Corporate Services
Research instituteNon-faculty
Non-faculty

Research outputs

The prevalence of service excellence and the use of business process improvement methodologies in Australian universities
Ciancio, Sharone. (2018). The prevalence of service excellence and the use of business process improvement methodologies in Australian universities. Journal of Higher Education Policy and Management. 40(2), pp. 121-139. https://doi.org/10.1080/1360080X.2018.1426372

Journal article

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