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Examining the hurdles in defining the practice of Nurse Navigators
Harvey, Clare Byrne, Amy-Louise Willis, Eileen Brown, Janie Baldwin, Adele Hegney, Desley Palmer, Janine Heard, David Brain, David Heritage, Brody
Harvey, Clare
Byrne, Amy-Louise
Willis, Eileen
Brown, Janie
Baldwin, Adele
Hegney, Desley
Palmer, Janine
Heard, David
Brain, David
Heritage, Brody
Abstract
Background
Nurse navigators are an emerging workforce providing care to people with multiple chronic conditions. The role of the navigators is to identify patients requiring support in negotiating their health care.
Purpose
A critical discourse analysis was used to examine qualitative data collected from nurse navigators and consenting navigated patients to identify key indicators of how nurse navigators do their work and where the success of their work is most evident.
Discussion
Nurse navigators help patients who have lost trust in the health system to re-engage with their interdisciplinary health care team. This re-engagement is the final step in a journey of addressing unmet needs, essential to hospital avoidance.
Conclusion
Nurse navigators provide a continuum of authentic and holistic care. To acknowledge the true value of nurse navigators, their performance indicators need to embrace the value-added care they provide.
Keywords
integrated care, nurse navigators, critical discourse analysis, model of care, nurse-led services
Date
2021
Type
Journal article
Journal
Nursing Outlook
Book
Volume
69
Issue
4
Page Range
686-695
Article Number
ACU Department
School of Nursing, Midwifery and Paramedicine
Faculty of Health Sciences
Faculty of Health Sciences
Relation URI
Source URL
Event URL
Open Access Status
License
All rights reserved
File Access
Controlled
Notes
© 2021 Elsevier Inc. All rights reserved.