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The happiness initiative : Changing organizational culture to make 'brilliance' mainstream in aged care
Miller, Evonne Devlin, Nicole Buys, Laurie Donoghue, Geraldine
Miller, Evonne
Devlin, Nicole
Buys, Laurie
Donoghue, Geraldine
Abstract
With the ageing of the population, researchers are investigating the experiences of people living and working in residential aged care. Positive organizational scholarship in healthcare (POSH) and its focus on ‘brilliance’ has not been used as a lens for understanding or improving aged care, although the sector prioritizes person-centred, consumer-directed care. In this qualitative case study, through in-depth interviews, a focus group, and observations, we use a POSH lens to explore how forms of leadership, management structures, and human resource practices facilitate positive experiences for both staff and residents. A thematic data analysis identified the importance of authentic leadership in creating a client-centred organizational culture where ‘happiness’ is an explicit core value. Educating and recruiting staff that share this vision, alongside reflective engagement, rituals and symbols, enabled the building of a responsive care culture that facilitated acts of ‘brilliance’ in healthcare.
Keywords
aged care, brilliance, positive organizational scholarship in healthcare, organizational culture, qualitative
Date
2020
Type
Journal article
Journal
Journal of Management and Organization
Book
Volume
26
Issue
3
Page Range
296-308
Article Number
ACU Department
Faculty of Health Sciences
Collections
Relation URI
Source URL
Event URL
Open Access Status
License
All rights reserved
File Access
Controlled