‘In some ways it all helps but in some ways it doesn't’: The complexities of service users’ experiences of inpatient mental health care in Australia

Journal article


Isobel, Sophie (sophie.isobel@myacu.edu.au) - Sydney Local Health District;. (2018). ‘In some ways it all helps but in some ways it doesn't’: The complexities of service users’ experiences of inpatient mental health care in Australia. International Journal of Mental Health Nursing. 28, pp. 105-116. https://doi.org/10.1111/inm.12497
AuthorsIsobel, Sophie (sophie.isobel@myacu.edu.au) - Sydney Local Health District;
Abstract

Recovery-oriented mental health care requires active involvement of service users in the evaluation of care. While experience of care surveys is routinely given out upon discharge, capturing the depth and detail of service users’ experiences in such a way to meaningfully improve services may require more in-depth and targeted approaches. This study aimed to gather voluntary and involuntary service users’ experiences of care during hospitalization in two acute adult mental health inpatient units, through the collaborative completion of a purpose designed tool. The purpose of the study was to examine broad experiences of care and to identify the utility of proactive approaches to ongoing service evaluation. Overall, 67 participants were interviewed. Findings highlight the complexity of experiences of care including how an admission can seemingly facilitate clinical recovery while not being recovery-oriented. The findings also detail areas for improvement in the way that care is delivered and evaluated. The implications are particularly pertinent for mental health nurses to consider how, within the existing constraints of their roles, they can provide therapeutic care to all service users.

Keywordsconsumer collaboration; experiences of care; inpatient mental health; recovery; service users
Year2018
JournalInternational Journal of Mental Health Nursing
Journal citation28, pp. 105-116
PublisherWiley-Blackwell Publishing Asia
ISSN1445-8330
Digital Object Identifier (DOI)https://doi.org/10.1111/inm.12497
Scopus EID2-s2.0-85060030490
Research or scholarlyResearch
Page range105-116
Publisher's version
License
All rights reserved
File Access Level
Controlled
Output statusPublished
Publication dates
Online13 Jun 2018
Publication process dates
Accepted21 May 2018
Deposited31 May 2021
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