A pharmacy carer support service : Obtaining new insight into carers in the community

Journal article

McMillan, Sara S., King, Michelle A., Stapleton, Helen, Sav, Adem, Kelly, Fiona and Wheeler, Amanda J.. (2018). A pharmacy carer support service : Obtaining new insight into carers in the community. International Journal of Pharmacy Practice. 27(1), pp. 34-44. https://doi.org/10.1111/ijpp.12454

Publication dates
Authors	McMillan, Sara S., King, Michelle A., Stapleton, Helen, Sav, Adem, Kelly, Fiona and Wheeler, Amanda J.
Abstract	Objectives Unpaid carers have many and varied responsibilities in society, which can include medication management for the person they support. However, the potential for Australian community pharmacies to better assist carers is relatively unexplored. This mixed-methods study investigated the acceptability of a local carer support service by trained community pharmacy staff, including issues regarding the implementation and impact of this service. Methods Staff from 11 community pharmacies in South East Queensland, Australia, were trained to deliver a six-step carer support service between September 2016 and March 2017. Pharmacies were supported by a carer and pharmacist mentor pair and asked to recruit up to six carers each. Evaluations of staff training were descriptively analysed. Semi-structured interviews were undertaken with pharmacy staff, and interview transcripts were analysed thematically. Key findings Staff training evaluations were positive; participants acquired new information about carers and rated the service highly in terms of its importance within the pharmacy setting. Feedback was obtained on how to improve the training, such as further opportunities for role-play. Seven staff members were interviewed, and data analysis revealed two main themes: (1) implementation of the carer support service and (2) perceived impact on pharmacy staff. Positive attitudes towards recognising and supporting carers, and training and mentoring were identified with community pharmacies viewed as a suitable place for delivering this new service. New insights into the impact of caring were widely reported, which staff had not appreciated from previous carer interactions. Structural issues, including space and time pressures, and a lack of awareness about the types of support currently available to carers were emphasised. Conclusion Pharmacy staff are well positioned to support carers. Engaging carers in conversation to better understand their needs is a small step with potential for big gains, including a more empathetic understanding of their individual circumstances and overall well-being.
Keywords	carergivers; community pharmacy; intervention; Australia
Year	2018
Journal	International Journal of Pharmacy Practice
Journal citation	27 (1), pp. 34-44
Publisher	Oxford University Press
ISSN	0961-7671
Digital Object Identifier (DOI)	https://doi.org/10.1111/ijpp.12454
Scopus EID	2-s2.0-85046547353
Research or scholarly	Research
Page range	34-44
Publisher's version	License All rights reserved File Access Level Controlled
Output status	Published
Online	06 May 2018
Publication process dates
Accepted	15 Mar 2018
Deposited	01 Jun 2021

Permalink -

https://acuresearchbank.acu.edu.au/item/8w21v/a-pharmacy-carer-support-service-obtaining-new-insight-into-carers-in-the-community

Restricted files

Publisher's version

(1 files)

90
total views
0
total downloads
0
views this month
0
downloads this month

These values are for the period from 19th October 2020, when this repository was created.

Export as

Related outputs

Bonding and bridging social capital in the recovery of severe mental illness : A synthesis of qualitative research

Salehi, Asiyeh, Ehrlich, Carolyn, Kendall, Elizabeth and Sav, Adem. (2019). Bonding and bridging social capital in the recovery of severe mental illness : A synthesis of qualitative research. Journal of Mental Health. 28(3), pp. 331-339. https://doi.org/10.1080/09638237.2018.1466033

Interventions for acute stroke management in Africa : A systematic review of the evidence

Baatiema, Leonard, Chan, Carina K. Y., Sav, Adem and Somerset, Shawn. (2017). Interventions for acute stroke management in Africa : A systematic review of the evidence. Systematic Reviews. 6(1), p. Article 213. https://doi.org/10.1186/s13643-017-0594-4

Measuring the burden of treatment for chronic disease: Implications of a scoping review of the literature

Sav, Adem, Salehi, Asiyeh, Mair, Frances S. and McMillan, Sara S.. (2017). Measuring the burden of treatment for chronic disease: Implications of a scoping review of the literature. BMC Medical Research Methodology. 17(1), pp. 1 - 14. https://doi.org/10.1186/s12874-017-0411-8

Barriers to evidence-based acute stroke care in Ghana: A qualitative study on the perspectives of stroke care professionals

Baatiema, Leonard, de-Graft Aikins, Ama, Sav, Adem, Mnatzaganian, George, Chan, Carina K. Y. and Somerset, Shawn. (2017). Barriers to evidence-based acute stroke care in Ghana: A qualitative study on the perspectives of stroke care professionals. BMJ Open. 7(4), pp. 1 - 11. https://doi.org/10.1136/bmjopen-2016-015385

The role of religion in work-life interface

Sav, Adem. (2017). The role of religion in work-life interface. International Journal of Human Resource Management. https://doi.org/10.1080/09585192.2016.1255905

Is the pharmacy profession innovative enough?: Meeting the needs of Australian residents with chronic conditions and their carers using the nominal group technique

McMillan, Sara, Sav, Adem, Kelly, Fiona, King, Michelle, Whitty, Jennifer and Wheeler, Amanda. (2014). Is the pharmacy profession innovative enough?: Meeting the needs of Australian residents with chronic conditions and their carers using the nominal group technique. BMC Health Services Research. 14(476), pp. 1 - 9. https://doi.org/10.1186/1472-6963-14-476

Australian Muslim men balancing work, family and religion: A positive look at a negative issue

Sav, Adem, Harris, Neil and Sebar, Bernadette. (2014). Australian Muslim men balancing work, family and religion: A positive look at a negative issue. Personnel Review. 43(1), pp. 2 - 18. https://doi.org/10.1108/PR-07-2012-0130

Consumers and carers versus pharmacy staff: Do their priorities for Australian pharmacy services align?

McMillan, Sarah S., Kelly, Fiona, Sav, Adem, Kendall, Elizabeth, King, Michelle S., Whitty, Jennifer A. and Wheeler, Amanda J.. (2014). Consumers and carers versus pharmacy staff: Do their priorities for Australian pharmacy services align? Patient. https://doi.org/10.1007/s40271-014-0105-9

Australian community pharmacy services : A survey of what people with chronic conditions and their carers use versus what they consider important

McMillan, Sara, Kelly, Fiona, Sav, Adem, King, Michelle, Whitty, Jennifer and Wheeler, Amanda. (2014). Australian community pharmacy services : A survey of what people with chronic conditions and their carers use versus what they consider important. BMJ Open. 4(12), pp. 1 - 8. https://doi.org/10.1136/bmjopen-2014-006587

Consumer and carer views of Australian community pharmacy practice : Awareness, experiences and expectations

McMillan, Sara, Kelly, Fiona, Sav, Adem, King, Michelle, Whitty, Jennifer and Wheeler, Amanda. (2014). Consumer and carer views of Australian community pharmacy practice : Awareness, experiences and expectations. Journal of Pharmaceutical Health Services Research. 5(1), pp. 29 - 36. https://doi.org/10.1111/jphs.12043

How to attract them and keep them: The pharmacy attributes that matter to Australian residents with chronic conditions

McMillan, Sara, Sav, Adem, Kelly, Fiona, King, Michelle, Whitty, Jennifer and Wheeler, Amanda. (2014). How to attract them and keep them: The pharmacy attributes that matter to Australian residents with chronic conditions. International Journal of Pharmacy Practice. 22(4), pp. 238 - 245. https://doi.org/10.1111/ijpp.12075

Consumer health organisations for chronic conditions: Why do some people access them and others don't?

Sav, Adem, McMillan, Sara S., Kelly, Fiona, Whitty, Jennifer, Kendall, Elizabeth, King, Michelle A. and Wheeler, Amanda. (2014). Consumer health organisations for chronic conditions: Why do some people access them and others don't? Primary Health Care Research and Development. 15(4), pp. 418 - 429. https://doi.org/10.1017/S1463423614000036

Using the nominal group technique: How to analyse across multiple groups

McMillan, Sara, Kelly, Fiona, Sav, Adem and Kendall, Elizabeth. (2014). Using the nominal group technique: How to analyse across multiple groups. Health Services and Outcomes Research Methodology: An International Journal Devoted to Quantitative Methods for the Study of the Utilization, Quality, Cost and Outcomes of Health Care. 14(3), pp. 92 - 108. https://doi.org/10.1007/s10742-014-0121-1

Consumer health organisations for chronic conditions : Why do some people access them and others don't?

Sav, Adem, McMillan, Sara, Kelly, Fiona, Whitty, Jennifer, Kendall, Elizabeth, King, Michelle and Wheeler, Amanda. (2014). Consumer health organisations for chronic conditions : Why do some people access them and others don't? Primary Health Care Research and Development. 15(4), pp. 418 - 429. https://doi.org/10.1017/S1463423614000036

Preferences for the delivery of community pharmacy services to help manage chronic conditions

Whitty, Jennifer A., Kendall, Elizabeth, Sav, Adem, Kelly, Fiona, McMillan, Sara S., King, Michelle A. and Wheeler, Amanda J.. (2014). Preferences for the delivery of community pharmacy services to help manage chronic conditions. Research in Social and Administrative Pharmacy. 11(2), pp. 197 - 215. https://doi.org/10.1016/j.sapharm.2014.06.007

Chronic Conditions, financial burden and pharmaceutical pricing : Insights from Australian Consumers

Whitty, Jennifer, Sav, Adem, Kelly, Fiona, King, Michelle, McMillan, Sara, Kendall, Elizabeth and Wheeler, Amanda. (2014). Chronic Conditions, financial burden and pharmaceutical pricing : Insights from Australian Consumers. Australian Health Review. 38(5), pp. 589 - 595. https://doi.org/10.1071/AH13190

Self management of chronic conditions in a rural and remote context

Sav, Adem, King, Michelle, Kelly, Fiona, McMillan, Sara, Kendall, Elizabeth, Whitty, Jennifer and Wheeler, Amanda. (2013). Self management of chronic conditions in a rural and remote context. Australian Journal of Primary Health. https://doi.org/10.1071/PY13084

'You say treatment, I say hard work' : Treatment burden among people with chronic illness and their carers in Australia

Sav, Adem, Kendall, Elizabeth, McMillan, Sara, Kelly, Fiona, Whitty, Jennifer, King, Michelle and Wheeler, Amanda. (2013). 'You say treatment, I say hard work' : Treatment burden among people with chronic illness and their carers in Australia. Health and Social Care in the Community. https://doi.org/10.1111/hsc.12052

Burden of treatment for chronic illness: A concept analysis and review of the literature

Sav, Adem, King, Michelle A., Whitty, Jennifer, Kendall, Elizabeth, McMillan, Sara S., Kelly, Fiona, Hunter, Beth and Wheeler, Amanda. (2013). Burden of treatment for chronic illness: A concept analysis and review of the literature. Health Expectations. 18(3), pp. 1 - 13. https://doi.org/10.1111/hex.12046

Community pharmacy in Australia : A health hub destination of the future

McMillan, Sara, Wheeler, Amanda, Sav, Adem, King, Michelle, Kendall, Elizabeth, Whitty, Jennifer and Kelly, Fiona. (2013). Community pharmacy in Australia : A health hub destination of the future. Research in Social and Administrative Pharmacy. https://doi.org/10.1016/j.sapharm.2012.11.003

Work-life conflict and facilitation among Australian Muslim men

Sav, Adem, Harris, Neil and Sebar, Bernadette. (2013). Work-life conflict and facilitation among Australian Muslim men. Equality, Diversity and Inclusion: An International Journal. 32(7), pp. 671 - 687. https://doi.org/10.1108/EDI-07-2012-0058

Work-life conflict in Australian Muslims: Is gender important?

Sav, Adem and Harris, Neil. (2013). Work-life conflict in Australian Muslims: Is gender important? Gender in Management: An International Journal. 28(8), pp. 486 - 504. https://doi.org/10.1108/GM-01-2013-0013

Patient-centred approaches to health care: A Systematic reivew of randomized controlled trials

McMillan, Sara, Kendall, Elizabeth, Sav, Adem, King, Michelle, Whitty, Jennifer, Kelly, Fiona and Wheeler, Amanda. (2013). Patient-centred approaches to health care: A Systematic reivew of randomized controlled trials. Medical Care Research and Review. 70(6), pp. 567 - 596. https://doi.org/10.1177/1077558713496318

Treatment burden among people with chronic illness : What are the consumer health organisations saying?

Sav, Adem, McMillan, Sara, Kelly, Fiona, Kendall, Elizabeth, Whitty, Jennifer, King, Michelle and Wheeler, Amanda. (2012). Treatment burden among people with chronic illness : What are the consumer health organisations saying? Chronic Illness. 9(3), pp. 220 - 232. https://doi.org/10.1177/1742395312463411

Uncovering work-life interference among Australian Muslim Men : Implications for Human Resource Management

Sav, Adem, Harris, Neil and Sebar, Bernadette. (2012). Uncovering work-life interference among Australian Muslim Men : Implications for Human Resource Management. New Zealand Journal of Human Resources Management. 12(2), pp. 69 - 80.

Work-Life interference among working Australian Muslim men: Where religion and culture unite

Sav, Adem, Harris, Neil and Sebar, Bernadette. (2011). Work-Life interference among working Australian Muslim men: Where religion and culture unite. The future of work and organisations: 25th Annual Australian and New Zealand Academy of Management Conference. New Zealand: Australian and New Zealand Academy of Management. pp. 1 - 16

Experiences of Australian Muslim men in the workplace: A field study of employment choices and consequences

Sav, Adem, Sebar, Bernadette and Harris, Neil. (2010). Experiences of Australian Muslim men in the workplace: A field study of employment choices and consequences. Journal of Muslim Minority Affairs. 30(3), pp. 409 - 423. https://doi.org/10.1080/13602004.2010.515825

The voices of muslim men: The experiences of Australian muslim men in the workplace

Sav, Adem, Sebar, Bernadette and Harris, Neil. (2009). The voices of muslim men: The experiences of Australian muslim men in the workplace. 8th Industrial and Organisational Psychological Conference. Australia: Griffith University. pp. 1 - 1

Australian muslim men coping with conflict and achieving balance: Positive look at a negative issue

Sav, Adem, Harris, Neil, Sebar, Bernadette, Abdalla, Mohamad and Stewart, Donald. (2009). Australian muslim men coping with conflict and achieving balance: Positive look at a negative issue. Work Stress and Health Conference: Global Concersn and Approaches. United States of America: American Psychological Association. pp. 1 - 1

Work-life conflict among Australian muslim men and women in South-East Queensland

Sav, Adem, Sebar, Bernadette, Abdalla, Mohamad and Stewart, Donald. (2009). Work-life conflict among Australian muslim men and women in South-East Queensland. Work Stress and Health Conference: Global Concerns and Approaches. United States of America: American Psychological Association. pp. 1 - 1

Broadening the scope of work-life balance: Experiences of Australian Muslims

Sav, Adem, Harris, Neil, Sebar, Bernadette, Stewart, Donald and Abdalla, Mohamad. (2009). Broadening the scope of work-life balance: Experiences of Australian Muslims. 8th Industrial and Organisational Psychology Conference: Meeting the future: Promoting sustainable organisational growth. Australia: Australian Psychological Society. pp. 117 - 122