Australian mental health nurses’ workplace resilience and emotional labour: A mixed methods study
PhD Thesis
Delgado, C.. (2023). Australian mental health nurses’ workplace resilience and emotional labour: A mixed methods study [PhD Thesis]. Australian Catholic University School of Nursing, Midwifery and Paramedicine, Faculty of Health Sciences https://doi.org/10.26199/acu.90850
Authors | Delgado, C. |
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Type | PhD Thesis |
Qualification name | Doctor of Philosophy |
Abstract | Background: Mental health nurses regularly engage in emotional labour, a form of workplace adversity, which requires them to self-regulate their emotions, emotional expression, and behaviour. Without adequate support, this labour can result in mental health nurses experiencing biopsychosocial ill-health and affect their capacity to be therapeutic. Workplace resilience, a process of positive adaptation to adversity such as this, can help mitigate these negative effects. There is limited evidence on mental health nurses’ workplace resilience, and no prior evidence on workplace resilience in the context of emotional labour, or the relationship between them. Aim and Objectives: The overall aim of this explanatory sequential mixed methods research was to investigate the workplace resilience of Australian mental health nurses and explore how they positively adapt and maintain their resilience in the face of emotional labour at work. Objectives were to: Methods: The research was conducted in three phases. Phase 1 involved a cross-sectional survey of n=482 Australian mental health nurses. Participant characteristics, workplace resilience, emotional labour, mental distress, and psychological well-being were collected and analysed. Analyses included description, correlation, and regression models. Phase 2 involved purposeful selection of n=11 participants scoring higher in workplace resilience and emotional labour, who participated in semi-structured telephone interviews. An interpretive qualitative design and reflexive thematic analysis was used to analyse interview data. In Phase 3, quantitative and qualitative findings were integrated, and meta-inferences produced to explain how workplace resilience was maintained in the context of high emotional labour. Findings: In Phase 1, more than half (n=258, 53.52%) of participants had high levels of workplace resilience (M=70.27 [possible maximum 100]). This was associated with higher psychological well-being and lower emotional labour and mental distress. Participants receiving clinical supervision had higher workplace resilience. Conclusion: Mental health nurses' emotional and mental equilibrium impacts their capacity to maintain their resilience and positively adapt to the emotional labour of their work. To support their practice, key recommendations include health services proactively providing, and supporting mental health nurses to engage in professional and personal development opportunities to strengthen their mental and emotional well-being and workplace resilience. This will strengthen their practice and help mitigate negative effects of emotional labour. |
Keywords | Resilience; Emotional Labour; Well-being; Mental Health Nurses |
Year | 2023 |
Publisher | Australian Catholic University |
Digital Object Identifier (DOI) | https://doi.org/10.26199/acu.90850 |
Research or scholarly | Research |
Page range | 1-324 |
Final version | File Access Level Controlled |
Supplementary Files (Layperson Summary) | File Access Level Controlled |
Output status | Published |
Publication dates | |
30 May 2024 | |
Publication process dates | |
Accepted | 17 May 2024 |
Deposited | 30 May 2024 |
ARC Funded Research | This output has been funded, wholly or partially, under the Australian Research Council Act 2001 |
Additional information | © Cynthia Delgado, 2024. |
https://acuresearchbank.acu.edu.au/item/90850/australian-mental-health-nurses-workplace-resilience-and-emotional-labour-a-mixed-methods-study
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