Colleague Care – Implementing a staff peer support program

Journal article


Michael, Sarah, Vrklevski, Lila, Innes, Lesley, Hallahan, Andrew, Lyons, Blaise, Campbell, Sharon, Slade, Graeme and Richards, Bethan. (2024). Colleague Care – Implementing a staff peer support program. Australasian Psychiatry. pp. 1-6. https://doi.org/10.1177/10398562241301944
AuthorsMichael, Sarah, Vrklevski, Lila, Innes, Lesley, Hallahan, Andrew, Lyons, Blaise, Campbell, Sharon, Slade, Graeme and Richards, Bethan
Abstract

Objectives: In line with the widespread acknowledgement of the harms which can be caused to healthcare staff through their role in adverse events and unexpected patient outcomes, so is there now acceptance of the role of staff peer support programs to support these ‘second victims’ in a non-clinical way. Here, we share reproduceable steps that any service might take in creating their own staff peer support program.

Methods: We outline the establishment of a program in a NSW health-service encompassing several hospitals and services, from initiation of the program, customising it to our local needs, engaging the broader health service, launching the program, and the ongoing maintenance required.

Results: Dedicated resourcing and strong executive support have been essential to launch and maintain the program. Reaching all staff in a large organisation and building trust in the program’s confidentiality have been the main challenges.

Conclusions: Staff peer support programs, whilst early in their evidence, offer a way to provide practical, non-clinical support to staff harmed through adverse events in healthcare. Here, we offer methodology and learnings for all services to consider when implementing a localised program.

Keywordssecond victim; peer support; clinician wellbeing; adverse events; staff health
Year01 Jan 2024
JournalAustralasian Psychiatry
Journal citationpp. 1-6
PublisherSage Publications Ltd.
ISSN1440-1665
Digital Object Identifier (DOI)https://doi.org/10.1177/10398562241301944
PubMed ID39586103
Web address (URL)https://journals.sagepub.com/doi/10.1177/10398562241301944
Open accessPublished as non-open access
Research or scholarlyResearch
Page range1-6
Publisher's version
License
All rights reserved
File Access Level
Controlled
Output statusPublished
Publication dates
Online25 Nov 2024
Publication process dates
AcceptedNov 2024
Deposited17 Feb 2025
Additional information

© The Royal Australian and New Zealand College of Psychiatrists 2024.

Place of publicationUnited Kingdom
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https://acuresearchbank.acu.edu.au/item/91590/colleague-care-implementing-a-staff-peer-support-program

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