Colleague Care – Implementing a staff peer support program
Journal article
Michael, Sarah, Vrklevski, Lila, Innes, Lesley, Hallahan, Andrew, Lyons, Blaise, Campbell, Sharon, Slade, Graeme and Richards, Bethan. (2024). Colleague Care – Implementing a staff peer support program. Australasian Psychiatry. pp. 1-6. https://doi.org/10.1177/10398562241301944
Authors | Michael, Sarah, Vrklevski, Lila, Innes, Lesley, Hallahan, Andrew, Lyons, Blaise, Campbell, Sharon, Slade, Graeme and Richards, Bethan |
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Abstract | Objectives: In line with the widespread acknowledgement of the harms which can be caused to healthcare staff through their role in adverse events and unexpected patient outcomes, so is there now acceptance of the role of staff peer support programs to support these ‘second victims’ in a non-clinical way. Here, we share reproduceable steps that any service might take in creating their own staff peer support program. Methods: We outline the establishment of a program in a NSW health-service encompassing several hospitals and services, from initiation of the program, customising it to our local needs, engaging the broader health service, launching the program, and the ongoing maintenance required. Results: Dedicated resourcing and strong executive support have been essential to launch and maintain the program. Reaching all staff in a large organisation and building trust in the program’s confidentiality have been the main challenges. Conclusions: Staff peer support programs, whilst early in their evidence, offer a way to provide practical, non-clinical support to staff harmed through adverse events in healthcare. Here, we offer methodology and learnings for all services to consider when implementing a localised program. |
Keywords | second victim; peer support; clinician wellbeing; adverse events; staff health |
Year | 01 Jan 2024 |
Journal | Australasian Psychiatry |
Journal citation | pp. 1-6 |
Publisher | Sage Publications Ltd. |
ISSN | 1440-1665 |
Digital Object Identifier (DOI) | https://doi.org/10.1177/10398562241301944 |
PubMed ID | 39586103 |
Web address (URL) | https://journals.sagepub.com/doi/10.1177/10398562241301944 |
Open access | Published as non-open access |
Research or scholarly | Research |
Page range | 1-6 |
Publisher's version | License All rights reserved File Access Level Controlled |
Output status | Published |
Publication dates | |
Online | 25 Nov 2024 |
Publication process dates | |
Accepted | Nov 2024 |
Deposited | 17 Feb 2025 |
Additional information | © The Royal Australian and New Zealand College of Psychiatrists 2024. |
Place of publication | United Kingdom |
https://acuresearchbank.acu.edu.au/item/91590/colleague-care-implementing-a-staff-peer-support-program
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