A review of survey methodology employed in IT outsourcing

Conference paper

Chan, Elsie Siu King and Terzioglu, Bulend. (2010). A review of survey methodology employed in IT outsourcing. International Conference on Economics, Business Management and Marketing (ICEBMM). World Academy of Science, Engineering and Technology. pp. 1414-1422
AuthorsChan, Elsie Siu King and Terzioglu, Bulend
TypeConference paper
Abstract

The purpose of this paper is to provide an overview on methodological aspects of the information technology outsourcing (ITO) surveys, in an attempt to improve the data quality and reporting in survey research. It is based on a review of thirty articles on ITO surveys and focuses on two commonly explored dimensions of ITO, namely what are outsourced and why should there be ITO. This study highlights weaknesses in ITO surveys including lack of a clear definition of population, lack of information regarding the sampling method used, not citing the response rate, no information pertaining to pilot testing of survey instrument and absence of information on internal validity in the use or reporting of surveys. This study represents an attempt with a limited scope to point to shortfalls in the use survey methodology in ITO, and thus raise awareness among researchers in enhancing the reliability of survey findings.

KeywordsITO; information technology outsourcing; survey methodology
Year2010
JournalInternational Journal of Economics and Management Engineering
PublisherWorld Academy of Science, Engineering and Technology
Web address (URL)https://publications.waset.org/1650.pdf
Open accessOpen access
Publisher's version
License
All rights reserved
File Access Level
Open
Journal citation4 (6), pp. 1414-1422
Page range1414-1422
Web address (URL) of conference proceedingshttps://publications.waset.org/vol/42
Research GroupPeter Faber Business School
Output statusPublished
Publication dates
Online2010
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